Experienced Customer Support Specialist – Hybrid Remote Work Opportunity at arenaflex

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is urgently hiring an Experienced Customer Support Specialist to join our team on a part-time basis. As a key member of our support team, you will be the frontline point of contact for our customers, providing timely and effective solutions to their queries and concerns.

About arenaflex

arenaflex is a cutting-edge fintech company that is revolutionizing the way people raise and deploy capital. Our mission is to create a world where anyone can participate in shaping the future by investing in the things that matter most to them. With a strong focus on innovation and customer satisfaction, we are committed to making a positive impact on the lives of our customers and the wider community.

The Role

As an Experienced Customer Support Specialist at arenaflex, you will be responsible for:

• Providing exceptional customer support through various channels, including email, chat, and phone
• Proactively addressing customer issues through active listening and a comprehensive understanding of our products and services
• Delivering high customer satisfaction scores by being truly customer-centric and a skilled problem-solver
• Collaborating with the team to troubleshoot problems and share feedback with our product team
• Championing the customer perspective and leveraging this insight to initiate positive changes to the arenaflex customer experience

Working Hours

This is a part-time remote position with a fixed schedule of:

• Monday to Thursday: 6:00pm - 9:00pm
• Saturday and Sunday: 10:00am - 4:00pm

A total of 24 hours per week. We prioritize candidates who can commit to the full set of hours, but we are open to a job share arrangement. If you can commit to all evening or all weekend hours listed, we welcome you to apply.

Must-Have Qualities

* You're Detail-Oriented: Your ability to pay meticulous attention to small details is what sets you apart. You genuinely care about the details and can suggest improvements to templates and documents with an eye for precision.

• You're a Brilliant Communicator: Whether in written or verbal form, you understand the importance of effective and clear communication in all aspects of the role. You understand the sensitivity that customers face, and have the ability to communicate empathetically and work on improvements to enhance customer communication.
• You have a customer-centric focus: Your genuine care for the customer is evident in your approach, making it a point to understand their needs, concerns, and expectations. Your dedication to customer satisfaction goes beyond tasks; it's a commitment to ensuring a positive and fulfilling experience for every customer interaction.
• You're Adaptable and a Fast Learner: Your capacity to adapt to new processes, regulations, and tools with the right coaching is essential.

Your Experience & Background

We recognize that the ideal background could come from various profiles. You could be a university student, a recent graduate, a parent, someone who worked in a role with transferable skills, or an experienced customer support specialist. What matters most to us is that you're able to meet each of the qualities we're looking for, you're ready to make an impact quickly, and you align with our values.

Nice to Have

* You've got experience working within a fintech or a B2B environment

• You have a keen interest in technology, venture capital, and angel investing
• Familiarity with Zendesk and Airtable would be a definite plus

The Hiring Process

Our hiring process typically takes two weeks, sometimes shorter, or perhaps a bit longer. We'll accommodate your availability and are happy to make any hiring adjustments along the way. The process includes:

• Interview with Imani, our People & Talent Lead
• Take-Home Challenge
• Interview with Haroun, our Head of Commercial
• Final Interview with Mary & Paddy, Co-CEOs & Founders

Salary

The salary for this part-time role (24 hours per week) is £18,000 - £23,400 annually, depending on experience. This is based on an FTE salary of £30,000 - £39,000.

Your Location

This role is fully remote, and you must be based in the UK.

Working at arenaflex

We encourage a balanced way of working. We're a fast-growing startup building something very ambitious, and we expect you to work hard and relish this challenge. However, we also offer flexibility, and we support your life outside of work so you can bring your best to the table.

Our Benefits

* An equity option package so you can benefit from our success

• We're remote-first, so you can work from home full-time, but as a team, we value spending time together. We do have days where we use the same WeWork, and we make an effort to organize monthly in-person socials (attendance isn't mandatory)
• Choose your own laptop and receive an additional £1000 to spend on your home-tech setup, ensuring you have the right tools for the job
• Enjoy a £1000 yearly allowance for learning and wellness initiatives of your choosing (including gym membership). We prioritize self-care to ensure you bring your best self to work
• Receive your own expense card, eliminating out-of-pocket spending for work items and tools that matter
• Private health insurance to ensure your health isn't compromised, allowing you to do your best work

Accessibility Adjustments

We're committed to removing invisible barriers. If there are any adjustments we can make to better support you, please let us know when you apply.

At arenaflex, We Value Diversity and Inclusion

We warmly invite applications from individuals of every gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, and anything else that makes you who you are. Your walk of life, background, and experience bring a unique perspective that matters to us, as it helps us create products that resonate with and serve everyone.

Apply Now!

Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now and take the first step towards joining our dynamic team at arenaflex! Apply for this job