Experienced Customer Support Specialist – Luxury Fashion E-commerce

At arenaflex, we're on a mission to revolutionize the world of fashion and style, offering customers around the globe the best selection from both established and emerging designers. As a Customer Support Specialist, you'll be the voice of arenaflex, providing world-class service to our customers and helping them find their perfect fit. If you're passionate about delivering exceptional customer experiences, have a keen eye for detail, and are fluent in multiple languages, we want to hear from you!

About arenaflex

arenaflex is a fully integrated subsidiary of Amazon, operating in Madison, WI. We're a dynamic and fast-paced company that's committed to providing our customers with the best selection of fashion and style from around the world. With over 500 international brands and a presence in 165 countries, we're the premier online shopping destination for what's new and what's next in fashion and style.

Job Summary

We're urgently hiring a Customer Support Specialist to join our team of dedicated professionals who are passionate about delivering exceptional customer experiences. As a Customer Support Specialist, you'll be responsible for providing world-class service to our customers, resolving their issues and complaints in a timely and professional manner, and demonstrating a comprehensive knowledge of our products and services.

Key Responsibilities

* Act as a Brand Ambassador for arenaflex, providing world-class service to all customers

• Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat, and/or social media
• Provide customers with critical service and product information, ensuring customer satisfaction
• Demonstrate sound understanding and comprehensive knowledge of arenaflex's full range of products and services
• Handle customer inquiries and/or cases through different channels in a timely and professional manner, considering policies and procedures within the Service Level Agreement
• Ensure clear and accurate data capture, providing both quantitative and qualitative insights of customers' voices
• Utilize a variety of software programs to resolve customer inquiries
• Work with external shipping contractors to assist customers with both domestic and international issues
• Fluency in one of the following languages is preferred: Russian, Korean, Japanese, or Spanish

Requirements

* 2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality (preferred)

• Excellent verbal and written communication skills
• Ability to handle difficult conversations with a high level of empathy and integrity
• Proficiency in basic math with ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders
• Ability to work a set schedule (scheduled start, stop, breaks, and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
• This is a Virtual Role and requires a home work area that is free from background noise where you can connect to the internet and work on your deliverables
• Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service
• Highly proficient with desktop applications such as MS Office and Internet browsers; comfortable working with computers and smartphones. Ability to quickly learn how to use new websites and apps
• High school diploma or equivalent

Preferred Qualifications

* Fluency in one of the following languages: Russian, Korean, Japanese, or Spanish

• Experience working with luxury fashion brands or e-commerce companies
• Knowledge of fashion trends and styles
• Experience with customer relationship management (CRM) software
• Certification in customer service or a related field

What We Offer

* Competitive salary, commensurate with experience

• Opportunity to work with a dynamic and fast-paced company in the fashion and style industry
• Comprehensive training program to help you develop your skills and knowledge
• Collaborative and supportive work environment
• Flexible scheduling to accommodate your needs
• Opportunity to work from home and enjoy a better work-life balance
• Access to a range of benefits, including medical, financial, and other perks

How to Apply

If you're passionate about delivering exceptional customer experiences and have a keen eye for detail, we want to hear from you! Click the link below to apply for this exciting opportunity: Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.arenaflex.jobs/en/disability/us. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $53,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Apply for this job