Experienced Customer Support Specialist - Americas, Remote
Join arenaflex, a leading innovator in the event technology industry, and become a part of a dynamic team that is revolutionizing the way events are organized and experienced.
About arenaflex
arenaflex is a pioneering company that has been at the forefront of event technology for years. Our mission is to empower event organizers to create engaging, accessible, and impactful experiences for their attendees. With a team of innovators from diverse backgrounds and expertise, we are committed to pushing the boundaries of what is possible in the event industry.
Our Vision
At arenaflex, we believe in the power of meaningful connections. We are passionate about helping event organizers build future-proof events that leave a lasting impression on their attendees. Our vision is to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact.
Our Beliefs
Diversity is at the core of our success. With a team of over 180 members from 42 nationalities, we champion diversity as a catalyst for creativity, collaboration, and innovation. We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants.
What You Will Be Doing
As a Customer Support Specialist - Americas, Remote, you will play a critical role in supporting our users before, during, and after their events. Your responsibilities will include:
- Providing exceptional customer support through various channels, including email, phone, and chat
- Running regular webinars for event organizers and exhibitors to educate them on the latest features and best practices
- Collaborating with the event team to create engaging content for attendees, exhibitors, and organizers
- Providing online and/or onsite support for events throughout their duration
- Serving as the voice of our users to improve our product and services
Your Profile
We are looking for a highly skilled and experienced individual who is passionate about customer support and event technology. Your profile should include:
- A high level of English and any other language will be appreciated
- Prior experience in customer service, support, or project management
- Experience and/or interest in tech and events
- Excellent interpersonal skills
- Collaborative with the ability to work autonomously
- Service-oriented and empathetic toward clients
- Startup mindset - ready to learn, adapt, and initiate quickly
- Passionate, proactive, and involved
- Optimistic and calm when under pressure
Swapcard's Interview Process
Our thorough interview process aims to identify exceptional talent to advance our mission while offering you a chance to explore your career potential at arenaflex. The process includes: 1. Screening Interview with a recruiter from our people team 2. A remote exercise to demonstrate and assess your skills 3. Manager review with your future reporting manager 4. Leadership review with one of our department leaders 5. Reference check conducted by our people team 6. Offer
Swapcard's Values
At arenaflex, we live by a set of core values that guide our behavior and decision-making:
- Curious: We ask questions and try new things. We embrace new experiences and love to learn from others.
- Open-minded: We welcome change as well as ideas and feedback from others. We welcome people as they are and learn from each other's personal and professional experiences.
- Human: No masking who we are. Empathy encourages a down-to-earth environment where we all feel comfortable and free to be human.
- Resilient: Our challenges in life have only made us stronger and wiser. We prefer the term "experiment" over "failure" because we always keep trying.
- Ambitious: Nothing is impossible. We're always striving to get better, seize opportunities, and reach the top.
Benefits & Reasons to Join arenaflex
* International team with 40+ nationalities
- Remote-first policy with headquarters in Paris
- Thriving startup with career growth opportunities
- Open-minded culture that appreciates differences
- Feedback-driven, supportive, and curious team with a DIY mindset
- Generous Paid Time Off to ensure you have time for what matters most
- Remote perks designed to optimize your working experience
- In-person social gatherings to celebrate our achievements
- 100% of your health insurance contribution paid by arenaflex
- Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup)
- Co-working space budget to support remote work in professional environments
- Learning budget to help you develop new and existing skills
- Mental health care initiatives to support your well-being
Equal Opportunity
arenaflex is committed to upholding equal employment practices and making merit-based employment decisions. We welcome individuals from all backgrounds, abilities, and experiences to apply, regardless of race, nationality, religion, sexual orientation, gender identity, pregnancy status, age, marital status, and status as a veteran.
Are You the One We're Looking For?
If you believe you have what it takes to join our dynamic team and contribute to our mission, submit your application without delay. We are keen to hear from talented candidates like you.
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