Experienced Customer Support Representative – TurboTax Customer Service
Join arenaflex, a leading provider of innovative financial solutions, as a Customer Support Representative for TurboTax. This is an exciting opportunity to work with a dynamic team, providing top-notch customer service to TurboTax customers from the comfort of your own home. As a Customer Support Representative, you will be the face of arenaflex, helping customers navigate software issues, locate prior returns and amendments, and escalate calls when necessary. If you're a tech-savvy individual with excellent communication skills and a passion for helping others, we want to hear from you!
About arenaflex
arenaflex is a forward-thinking company that empowers individuals and businesses to achieve financial freedom. Our innovative solutions, including TurboTax, have revolutionized the way people manage their finances. As a Customer Support Representative, you will be part of a collaborative team that shares a culture of excellence, innovation, and customer-centricity.
Responsibilities
As a Customer Support Representative, you will be responsible for:
- Providing exceptional customer service via phone, video chat, and traditional chat support
- Assisting customers with software navigation, locating prior returns and amendments, and escalating calls when necessary
- Working with various support channels to ensure seamless customer experience
- Collaborating with the team to resolve customer issues and improve overall customer satisfaction
- Staying up-to-date with product knowledge and industry trends to provide informed support
Why Join arenaflex?
* Flexibility: Create your own schedule and work from the comfort of your own home
- Variety: Gain experience in different industries and broaden your skillset
- Supportive Environment: Our team is dedicated to helping you succeed and providing exceptional customer service
- Opportunities for Growth: arenaflex offers a dynamic work environment with opportunities for professional growth and development
- Competitive Compensation: Earn up to $19 per hour, with extra incentives available during peak times
Earnings Potential
* Earn up to $19 per hour, with extra incentives available as tax day approaches
- Contractors who meet or exceed key metrics earn an average of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times
- Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes
Schedule
* This seasonal contract starts in January and runs through April 15th, 2025
- Flexible schedule opportunities – you create your own schedule!
- Schedule available hours between 7 am and 11 pm CST, Monday – Sunday
- Weekday and weekend options
Skills Needed
* Sincere desire to assist the customer
- Tech-savvy and avid computer user
- Ability to multi-task and navigate multiple systems
- Communicate with a friendly tone and professional demeanor
Work Environment Requirements
* Quiet, uninterrupted space
- Organized desk area
- Professional appearance (if on camera)
Technology Requirements
* Personal computer (no tablet)
- Broadband internet connection, recommended at least 10 MBPS
- Wired internet connection (no wi-fi or mobile internet)
- Windows 10 or Windows 11 operating system
- Valid antivirus software installed, running and up to date
- USB headset with microphone
- Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility
- A webcam will be loaned to each contractor to be used for the duration of the contract
Important Information
* We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington
- Contractors must also successfully pass a criminal background check
- The relationship between you and arenaflex is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. arenaflex will not be responsible for withholding taxes on your earnings while contracted with arenaflex.
Take the Next Step
Are you ready to join our dynamic team and provide exceptional customer service to TurboTax customers? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job