Experienced Customer Service Representative – Insurance and Benefits Marketing

At arenaflex, we're on a mission to revolutionize the way we approach customer service in the insurance and benefits marketing industry. As a leading partner to some of the largest and most iconic associations and organizations in the country, we're committed to delivering exceptional experiences to our clients and their members. With a rich history spanning 66 years, we've built a reputation for excellence, and we're now seeking a talented and motivated individual to join our team as an Experienced Customer Service Representative.

Why Join arenaflex?

At arenaflex, we're passionate about making a difference in the lives of our clients and their members. Our team is dedicated to providing top-notch service, and we're committed to creating a work environment that's inclusive, supportive, and empowering. As a member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional customer experiences.

What We Offer

At arenaflex, we believe in taking care of our team members. That's why we offer a comprehensive benefits package that includes:

• Health benefits, including medical, dental, and vision coverage
• A 401K plan with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
• A prefunded optional Flexible Spending Account (FSA)
• 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit
• 10 days of vacation your first year, with an additional day added each year
• 13 paid and closed holidays each year

Position Summary

As an Experienced Customer Service Representative, you'll be responsible for providing exceptional service to our clients and their members. This includes answering incoming non-complex customer service calls, resolving customer concerns, and educating customers on the value of existing insurance and non-insurance products. You'll be a key component of our customer satisfaction and retention strategy, and your efforts will directly impact our clients' success.

Essential Job Functions

* Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner

• Update and maintain customer billing and eligibility information in all required and appropriate areas of the administrative system
• Process and fulfill customer requests in adherence with approved and prescribed policies and procedures
• Maintain current knowledge of policies, procedures, and product changes, including active offers to members
• Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience
• Perform other miscellaneous functions and special projects as assigned
• Soft Sales

Requirements

* High school diploma or equivalent

• Two years of customer service experience, preferably in a high-volume customer call center
• Those with Claims experience may be eligible for a Level II position with the successful completion of training (as applicable)
• Knowledge of customer service principles and practices
• Good customer service skills
• Good verbal, written, and interpersonal skills
• Ability to work independently or as a team member
• Attention to detail
• Ability to work in a fast-paced and changing environment
• Ability to maintain composure in stressful situations and to manage or diffuse concerned customers
• Basic proficiency in MS Office

Schedule and Work Environment

* Monday - Friday, hours arranged with supervisor

• Regular call center schedule
• First 60 days will be in-office for training
• Once training is complete, will work fully remote

Compensation and Benefits

* $18.00 hourly

• Comprehensive benefits package, including health benefits, 401K plan, FSA, and more
• Opportunities for career growth and professional development

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to the opportunity to discuss this role further. Apply To This Job

About arenaflex

arenaflex is a leading partner to some of the largest and most iconic associations and organizations in the country. We're committed to delivering exceptional experiences to our clients and their members, and we're passionate about making a difference in the lives of those we serve. With a rich history spanning 66 years, we've built a reputation for excellence, and we're now seeking talented and motivated individuals to join our team.

Join the arenaflex Team

At arenaflex, we're dedicated to creating a work environment that's inclusive, supportive, and empowering. We believe in taking care of our team members, and we offer a comprehensive benefits package that includes health benefits, a 401K plan, FSA, and more. If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Apply for this job