Experienced Full Stack Customer Experience Manager – Omnichannel Engagement Solutions for Synvisc

At arenaflex, we're on a mission to accelerate medical breakthroughs and improve patient outcomes worldwide. As a global leader in commercial solutions, we're dedicated to delivering innovative medical products to those who need them most. Our teams work tirelessly to provide valuable insights and access to markets, helping our customers demonstrate the value of their products to payers, physicians, and patients. We're excited to announce an urgent hiring opportunity for a Customer Experience Manager, Central/West, to join our dynamic team. As a key member of our Synvisc team, you'll play a vital role in shaping the future of customer experience and driving business growth. If you're passionate about delivering exceptional customer experiences and have a strong background in pharmaceutical, biotech, or medical device sales, we want to hear from you!

About the Role:

As a Customer Experience Manager, you'll be responsible for operating strategically in prioritized accounts to deliver valued omnichannel engagement solutions with a group of clearly defined key stakeholders in a specific geography for Synvisc. Your primary goal will be to increase the number of patients benefiting from our medicine by providing expert customer service, creating and growing revenue, and consistently delivering product goals.

Key Responsibilities:

* Grow 100-200 key Synvisc accounts through proactive account management to key stakeholders within each account, starting with the development of a pull-through plan for key systems and dissemination of promotional materials through Phone, Email, and Direct Mail.

• Manage existing contracts to ensure ordering in line with tier pricing structure.
• Place customer orders and direct customers to Specialty Distributor selling platforms.
• Prospect new business opportunities and create new customer agreements.
• Maintain Account Map and Contact Tool and monitor account performance.
• Identify and analyze impediments to performance, including outside interference, and guide teams towards solutions in a commercial environment, using digital and data analytics.
• Use innovative tools and technology to enhance the learning experience and assist others with adopting new technology solutions.

Essential Qualifications:

* Valid Driver's License.

• A minimum of 5+ years of pharmaceutical, biotech, or medical device sales experience required.
• Account Management Experience in Orthopedics, Medical Surgical, or complex account selling required.
• Proven success and positive track record of consistent sales performance in complex markets with diverse customer segments operating with a high degree of integrity.
• History of successfully influencing customers using virtual tools and resources.
• Demonstrated ability to use data and data analytics by unearthing valuable insights from data that can help lead to new solutions for the customer.
• Demonstrated ability to learn and apply technical and scientific product-related information.
• Highly organized with strong account management skills.
• Strong commercial business acumen, strategic, critical thinking/problem solving, and innovative thinking capabilities.
• Excellent interpersonal skills and communication skills, ability to develop important relationships with key stakeholders.

Preferred Qualifications:

* A minimum of 7+ years of pharmaceutical, biotech, or medical device sales experience.

• Strong organizational skills with the ability to adapt to change in a fast-paced environment.

Technical Skills:

* Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).

• Experience with Power BI and Veeva CRM.
• Education: BA/BS Degree required.
• Language Requirements: Fluency in English.
• Physical Requirements: n/a.
• Travel: Ability to travel up to 10% of time throughout the nation, to home office and meetings/conventions as necessary.

What's in it for you?

arenaflex offers a wide array of benefits to support our employees and their families. Best of all, we offer a comprehensive benefit plan that is effective day one! This includes, but is not limited to, Health, Dental, Vision, 401k, Tuition Assistance, and Discretionary Time Off. Ask your Recruiter for additional information.

About arenaflex:

arenaflex is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.arenaflex.com. We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.arenaflex.com/eoe arenaflex's ability to operate and provide certain services to customers and partners necessitates arenaflex and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.arenaflex.com/covid-19-vaccine-status

The potential base pay range for this role is $90,000 - $130,000.

The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Apply Now!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply now and take the first step towards an exciting career opportunity at arenaflex! Apply To This Job Apply for this job