Experienced Customer Experience Data Analytics Professional – Driving Business Growth through Data-Driven Insights

At arenaflex, we're on a mission to revolutionize the way we deliver better care for a better world. As a Customer Experience Data Analytics professional, you'll play a pivotal role in shaping our International Family and Professional Care segment, leveraging data and analytics to transform B2B customer experience. If you're a driven, creative thinker with a passion for data analytics and insights, we want to hear from you.

About arenaflex

arenaflex is a global leader in the consumer goods industry, with iconic brands like Huggies, Kleenex, Cottonelle, Scott, Kotex, Poise, Depend, and Kimberly-Clark Professional. Our products are used by millions of people every day, and we're committed to making life better for people around the world. With over 150 years of market leadership, we're always looking for new and better ways to perform, and we're excited to have you join our team.

The Role

As a Customer Experience Data Analytics professional, you'll be responsible for developing and executing customer experience (CX) analytics strategies and products that drive business growth and transformation. You'll partner with our International Family and Professional Care segment to embed data-driven decision-making in the service of CX, delivering proactive and provocative insights that directly translate to business action and performance. Your expertise will be essential in driving data governance standards, improving data literacy and fluency in CX teams, and developing advanced analytics capabilities against prioritized B2B use cases.

Key Responsibilities

* Develop and execute customer experience (CX) analytics strategies and products that drive business growth and transformation

• Partner with International Family and Professional Care segment to embed data-driven decision-making in the service of CX
• Deliver proactive and provocative CX insights that directly translate to business action and performance
• Partner with Digital Technology Solutions and other stakeholders to drive data governance standards
• Improve data literacy and fluency in CX teams to embed a data-driven culture
• Develop advanced analytics capabilities against prioritized B2B use cases, including pipeline review and churn management

About You

We're looking for a highly motivated and creative thinker with a passion for data analytics and insights. As a self-driven and highly motivated individual, you'll be inspired by doing things differently and taking initiative to make things better. You'll have a proven track record of experience in data analytics within a B2B environment, with a good understanding of Customer Experience datasets and their usage. Your expertise will include a broad range of analytics methods from descriptive and diagnostic to predictive and prescriptive, as well as expertise with Power BI and other visualization software.

Essential Qualifications

* Proven experience in data analytics within a B2B environment

• Good understanding of Customer Experience datasets and their usage
• Experience in a broad range of analytics methods from descriptive and diagnostic to predictive and prescriptive
• Expertise with Power BI and other visualization software
• Highly developed collaboration skills with an ability to work and influence across a matrix organization
• Ability to communicate to senior leaders in a concise and persuasive format
• Ability to prioritize opportunities and navigate effectively in a matrix environment

Preferred Qualifications

* Experience working in a customer-centric organization

• Knowledge of data governance standards and best practices
• Experience with data visualization tools and techniques
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities

Total Benefits

We offer a comprehensive benefits package that includes:

• Competitive pay and benefits
• Flexible work schedules and parental leave
• Comprehensive benefits, including gym memberships, private medical insurance, dental cover, employee assistance program, cycle to work scheme, critical illness cover, travel insurance, and a market-leading defined contribution pension scheme
• Opportunities for career growth and development
• A dynamic and inclusive work environment

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe in promoting a healthy work-life balance and offer flexible work arrangements to support our employees' total well-being. Our company culture is built on a foundation of authenticity, caring, and innovation, and we're excited to have you join our team.

Compensation and Perks

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Our compensation and perks include:

• Competitive salary
• Comprehensive benefits package
• Flexible work schedules and parental leave
• Opportunities for career growth and development
• A dynamic and inclusive work environment

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please click the link below to submit your application. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

Employment is Subject to Verification

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

This Role is Available for Local Candidates

This role is available for local candidates already authorized to work in the role's country only. arenaflex will not provide relocation support for this role. We look forward to reviewing your application! Apply for this job