Experienced Full Stack Customer Solutions Manager – Energy, Energy - CSM

Join arenaflex, a leading innovator in the cloud computing industry, as we seek an experienced and highly motivated Full Stack Customer Solutions Manager to join our Oil & Gas, Energy team. As a key member of our team, you will work closely with one or more of the largest Energy industry customers to drive transformational outcomes and accelerate their cloud adoption journey.

About arenaflex

arenaflex is the world's most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses, accelerate innovation, become more agile, and lower costs. At arenaflex, we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, self-paced learning, instructor-led training, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

About the Role

We are seeking a highly experienced and motivated Full Stack Customer Solutions Manager (CSM) to join our Oil & Gas, Energy team. As a CSM, you will be a thought leader that acts as a trusted customer advisor, ensuring all arenaflex teams are working together effectively to deliver transformational outcomes for the customer. Your primary responsibility will be to help large global Energy organizations understand best practices around adopting advanced cloud-based solutions and migrating existing workloads to the cloud. Together with customers, you will help shape and execute a strategy to build mindshare and broaden the use of arenaflex within Oil & Gas firms.

Key Responsibilities

As a Full Stack Customer Solutions Manager, you will be responsible for:

Customer Facing Responsibilities:

+ Drive and Support Cloud Adoption Plan: Working with both the customer and various arenaflex teams, you will create a detailed customer plan leveraging customer planning best practices. + Accelerate the Customer's Cloud Adoption Journey and Maximize Customer Value: This includes defining key milestones, removing blockers, and implementing processes to accelerate workload migrations, driving customers' People and Operating Model change, and implementing governance structures to effectively govern both our partnership with the customer and the customer's adoption of arenaflex. + Identify & Align on Strategic Opportunities: You will work with the Customer Account team to identify and pursue strategic cloud opportunities, providing support to these opportunities via TCO analysis and business case assessments. + Deliver Training Across The Organization: You will work with the customer organization and other arenaflex groups to establish a train the trainer program, train the trainers, and leverage internal arenaflex resources to deliver training across the customer organization at scale.

Internal Facing Responsibilities:

+ Develop the CSM Function: You will define and implement scalable standard mechanisms, methodologies, and tools that will be highly valued, working with other CSMs and through internal groups to develop, curate, and distribute knowledge and best practices related to addressing customer vision and strategy as well as accelerating their cloud adoption journey. + Customer Account Team Management & Reporting: You will be the critical "connective tissue" between the various members of the Customer Account team, aligning and managing the various activities and programs undertaken by the Customer Account team to deliver on the customer's cloud strategy and vision. + Collaborate With Internal arenaflex Teams: You will drive and support product and organizational development within arenaflex by collaborating with various internal arenaflex teams, contributing to arenaflex service roadmaps through mechanisms such as Product Feature Request (PFR) management. + Leveraging Data & Building Repeatable Mechanisms: You will leverage data to validate strategies and guide performance measures for programs and initiatives that are in flight, taking responsibility for identifying, documenting, reporting, and analyzing data to ensure that the Customer Account team is measurably achieving the customer's cloud vision and strategy.

Essential Qualifications

To be successful in this role, you will need:

Leadership Ability:

Demonstrate leadership ability to gain stakeholder buy-in, communicate confidently at both the executive and team levels, and negotiate and lead virtual teams, regardless of geographical or organizational boundaries.

Transformation Experience:

Have delivered transformations for large enterprises with global operations, operating as multi-layered hierarchical organizations with complex stakeholder landscapes and decision-making processes.

Technical and Business Expertise:

Be motivated by the customer's long-term success, have a mix of technical and business expertise, be data-driven, and have experience delivering large-scale programs.

Problem-Solving Abilities:

Be detail-oriented, have excellent problem-solving abilities, and an exemplary communicator.

Collaboration Skills:

Collaborate with a wide range of technical and non-technical teams, while navigating across geographical and organizational boundaries, and lead autonomously and steer through ambiguity.

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

Cloud Computing Experience:

Have experience working with cloud computing platforms, including migration, deployment, and management of cloud-based applications and infrastructure.

Industry Knowledge:

Have a deep understanding of the Oil & Gas industry, including its challenges, trends, and best practices.

Communication Skills:

Have excellent written and verbal communication skills, with the ability to communicate complex technical and business concepts to both technical and non-technical audiences.

Project Management Skills:

Have experience managing large-scale projects, with a proven track record of delivering projects on time, within budget, and to the required quality standards.

What We Offer

As a Full Stack Customer Solutions Manager at arenaflex, you will have the opportunity to work with a talented team of professionals, driving transformational outcomes for our customers and accelerating their cloud adoption journey. We offer a competitive salary, flexible work hours, and a comprehensive benefits package, including:

Flexible Work Arrangements:

We value work-life harmony and offer flexible work arrangements to support your needs.

Inclusive Team Culture:

We foster a culture of inclusion, empowering our employees to be proud of their differences.

Mentorship and Career Growth:

We offer endless knowledge-sharing, mentorship, and other career-advancing resources to help you develop into a better-rounded professional.

Professional Development Opportunities:

We invest in our employees' professional development, providing opportunities for growth and advancement.

How to Apply

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We are excited to review your application and look forward to hearing from you. Apply for this job