Member Financial Solutions Representative

Member Financial Solutions Phoenix, AZ | Start Date: June 22, 2026 · Pay Rate: $20.85/hour Work Schedule & Onsite Requirements Training Period

• Monday–Friday, 8:00 AM – 4:30 PM Mountain Time
• Required on-site for the full first week

After Training

• Shift: 12:30 PM – 9:00 PM Eastern Time (10:30 AM – 7:00 PM MT, or 9:30 AM – 6:00 PM MT depending on daylight saving time)
• Primarily remote with onsite up to one week per quarter
• Overtime available based on business demand

About the Role

TEKsystems is hiring Delinquency Control Counselors to support a Fortune 100 Financial Institution. Working in a fast-paced call center environment, you'll handle both outbound and inbound calls focused on early-stage delinquency (1–30 days past due) — a stage that does not impact member credit scores. The goal is to help members resolve delinquency early through effective communication, financial counseling, and available payment solutions.

What You'll Do

• Make outbound collection calls and handle inbound calls via auto-dialer
• Work early-stage delinquency accounts (1–30 days past due)
• Help members cure delinquency using available payment options and loss mitigation tools
• Provide financial counseling and offer solutions including repayment plans, promises-to-pay, loan modifications, refinances, and deferral programs
• Gather and review financial information to determine the best resolution path
• Document all member interactions, repayment agreements, and delinquency reasons accurately
• Communicate professionally and empathetically while navigating objections

Daily Call Volume: 80–120+ calls per day

Work Environment

• High-volume, production-driven call center
• Strong emphasis on quality conversations, compliance, and member experience
• Fast-paced with clear performance expectations and team support

Job Type & Location This is a Contract to Hire position based out of Phoenix, AZ. Pay and Benefits The pay range for this position is $20.85 - $20.85/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a hybrid position in Phoenix,AZ. Application Deadline This position is anticipated to close on Jun 4, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply tot his job Apply To this Job