Experienced Full Stack Customer Support Engineer – Hybrid $130K+
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a seasoned Senior Customer Support Engineer, you'll play a pivotal role in driving our success by providing top-notch technical support to our customers and partners. We're seeking a highly skilled and dedicated professional to join our team in a hybrid work arrangement, offering the perfect blend of flexibility and collaboration.
About arenaflex
arenaflex is a leading innovator in the industry, committed to pushing the boundaries of what's possible. Our team is passionate about delivering cutting-edge solutions that make a real difference in people's lives. We're proud of our culture, which values collaboration, innovation, and customer satisfaction above all else. If you're looking for a challenging and rewarding career, where you can grow and develop your skills, then arenaflex is the perfect place for you.
Job Summary
We're seeking a Senior Customer Support Engineer to provide advanced technical support to our customers and partners. As a key member of our team, you'll apply your system-level expertise to resolve complex customer issues, while working collaboratively with our team to drive success. This is a hybrid role, with 2 days of work-from-home and 3 days in our office, located in Marlborough or Bedford, MA.
Key Responsibilities
* Provide advanced technical support to customers and partners, resolving complex system-level issues
- Collaborate with our team to drive success and achieve customer satisfaction goals
- Apply system-level expertise to troubleshoot and resolve complex technical issues
- Develop and maintain strong relationships with customers and partners
- Stay up-to-date with industry trends and emerging technologies
- Participate in on-call rotations and provide 24/7 support as needed
- Collaborate with cross-functional teams to drive process improvements and customer satisfaction
Essential Qualifications
* Bachelor's degree in Computer Science or Technology (or equivalent work experience)
- Excellent external customer support skills, including customer-facing oral and written communications, managing hot customers, and troubleshooting complex system problems
- Linux/Unix triage skills
- Networking triage skills (networking, and networked storage technologies)
- Scripting skills
- Experience with backup applications (e.g. Backup Exec, Commvault, IBM Spectrum Protect, NetBackup, Oracle RMAN, Veeam)
Nice to Have Skills
* Experience with cloud-based technologies (e.g. AWS, Azure, Google Cloud)
- Knowledge of containerization and orchestration (e.g. Docker, Kubernetes)
- Experience with DevOps tools and practices (e.g. Jenkins, GitLab, Ansible)
- Familiarity with agile development methodologies
What's In It for You
* Competitive salary range of $110-130K+ (dependent on experience)
- 3 weeks of vacation/PTO
- 6 days of sick time
- Medical, dental, and vision benefits
- Non-matching 401(k) plan
- Bonus structure based on individual and team performance
- Relocation assistance (if applicable)
- Telecommute options (2 days/week)
- Opportunities for career growth and professional development
Benefits
* Comprehensive medical, dental, and vision benefits
- 401(k) plan with company match
- Flexible PTO policy
- Relocation assistance (if applicable)
- Telecommute options (2 days/week)
- Opportunities for career growth and professional development
Work Environment and Company Culture
* arenaflex is committed to creating a diverse and inclusive work environment, where everyone feels valued and respected.
- Our office is located in Marlborough or Bedford, MA, with a hybrid work arrangement that offers the perfect blend of flexibility and collaboration.
- We prioritize work-life balance, offering flexible hours and telecommute options to support your needs.
- Our team is passionate about innovation, collaboration, and customer satisfaction, and we're always looking for ways to improve and grow.
How to Apply
If you're a motivated and experienced Senior Customer Support Engineer looking for a new challenge, then we want to hear from you! Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an inclusive and supportive work environment. Apply for this job