Experienced Full Stack Customer Service Engineer – Medical Equipment Installation and Support
Join Today: Sr. Customer Service Engineer
About arenaflex
arenaflex is a leading global company dedicated to providing innovative medical imaging, radiotherapy equipment, and life science instruments to customers worldwide. With a strong commitment to creating value for our customers and improving global accessibility to high-end medical equipment and services, we strive to be at the forefront of the medical technology industry. Our team is passionate about developing and supplying advanced technologies that improve patient care worldwide.
Job Summary
We are seeking an experienced and skilled Full Stack Customer Service Engineer to join our innovative team at arenaflex. As a key member of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career. The successful candidate will be responsible for working with our local customer service team to provide after-sales service for health systems, hospitals, diagnostic imaging, and oncology centers.
Key Responsibilities:
* Support the installation of arenaflex diagnostic imaging equipment within a designated product range at the customer site
- Work closely with our Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision
- Attend service training courses and work toward completion of arenaflex Professional Certificate to build competence in providing technical assistance and support to our customers
- Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met
- Perform other tasks assigned by supervisors
Your Qualification and Experiences Requirements:
* Degree or Higher Diploma in Electrical/ Electronic Engineering or Science related major
- Familiar with the principle and structure of diagnostic imaging equipment (CT/ MR/PET, etc.)
- Good IT, Microsoft Office, and Networking Infrastructure skills
- Ability to find and troubleshoot faults in the field
- Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit
- Flexible approach to work, travel, and unsociable hours
Base Location:
* Hyderabad
- Pune
- Delhi
Key Competences:
* System installation
- System configuration and debugging
- Trouble shooting
- Replacement of spare parts
Why Join arenaflex?
* Opportunity to work with a leading global company in the medical technology industry
- Collaborate with talented and dedicated colleagues from diverse backgrounds
- Develop and expand your career in a dynamic and innovative environment
- Comprehensive training and development programs to enhance your skills and competences
- Competitive compensation and benefits package
- Flexible work arrangements to balance work and personal life
Work Environment and Company Culture:
* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion
- Our team is passionate about innovation, collaboration, and customer satisfaction
- We prioritize work-life balance and offer flexible work arrangements to support our employees' well-being
- arenaflex is an equal opportunities employer and welcomes applications from diverse candidates
Compensation, Perks, and Benefits:
* Competitive salary and benefits package
- Comprehensive health insurance and wellness programs
- Flexible work arrangements and remote work options
- Professional development and training opportunities
- Recognition and rewards for outstanding performance and contributions
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to our online portal. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply To This Job Apply for this job