Experienced Sr. Customer Service Associate - Commercial Support: Join arenaflex's Dynamic Team

At arenaflex, we're revolutionizing the way we deliver innovative solutions to our customers. As a leading global provider of healthy, safe, and sustainable building and cold chain solutions, we're committed to making modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet. We're seeking an experienced Sr. Customer Service Associate - Commercial Support to join our team and help us drive success in the commercial business sector.

About arenaflex

arenaflex is a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. Our mission is to make a tangible difference in the lives of our customers and the communities we serve. We're a company that values innovation, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional services that exceed our customers' expectations.

The Role

We're looking for a highly skilled and experienced Sr. Customer Service Associate - Commercial Support to join our dynamic team. As a key member of our Customer Care Center, you'll be responsible for providing exceptional customer support to our VIP customers via telephone and email. You'll work closely with internal teams to resolve complex issues and escalate customer-facing issues to management. Your primary focus will be on delivering exceptional quality services to our customers, ensuring SLA expectations are achieved, and driving market growth in the commercial business sector.

Key Responsibilities

* Service VIP high-profile customers via telephone and email, ensuring SLA expectations are achieved and exceptional quality services are delivered to the customer.

• Provide exceptional customer support to VIP customers, including pre-delivery and post-sale customer service support (including parts selection, ordering, expediting, pricing, and availability).
• Adaptability and flexibility with 1st, 2nd, & 3rd shifts, including weekends, depending on business demands with a scheduled rotation.
• Primary support and backup for commercial cases received.
• Work closely with internal teams to resolve complex issues.
• Escalate to management customer-facing issues, identify trends, areas for improvement, and opportunities for optimization to enhance client satisfaction and operational efficiency.
• Build strong business relationships and drive market growth in the commercial business sector.

Essential Qualifications

* High School Diploma or GED

• 3+ years of experience in a customer service role, with a strong emphasis on delivering exceptional client support.
• 3+ years of using a range of software applications and tools, including but not limited to Outlook, Microsoft Office, and other industry-specific platforms.

Preferred Qualifications

* Self-starter and well-organized to multi-task and prioritize work.

• Strong customer focus and technical aptitude; sense of urgency; strong organizational skills.
• Basic knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools; Salesforce experience is a plus.
• Working knowledge of SAP, Salesforce, PIC, and Windchill systems is desired.
• A background in Residential, Light, and Heavy Commercial HVAC applications, products, and systems is desired.
• Strong ability to work with diverse, cross-functional project teams to achieve high levels of performance in a dynamic, changing environment.
• Meet customer experience quality metrics
• Actively participate in departmental Carrier Excellence initiatives.
• Strong written and oral communication skills.
• Proficient in MS Office (specifically Word, PowerPoint, and Excel).
• Strong analytical skills, accuracy, and attention to detail are necessary.
• Ability to handle multiple tasks, creative problem-solving skills.

What We Offer

* Competitive salary range: $61,213 - $107,122 Annually

• Comprehensive benefits package
• Opportunity to work in a dynamic, fast-paced environment with a talented team
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace culture that values diversity, equity, and inclusion. We believe that our differences are our strengths, and we're dedicated to fostering a work environment that's inclusive, respectful, and supportive. We're an equal opportunity employer, and we welcome applications from qualified candidates from diverse backgrounds.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional services, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our dynamic team at arenaflex! Apply To This Job

Note:

arenaflex is an equal opportunity employer and welcomes applications from qualified candidates from diverse backgrounds. We're committed to creating a workplace culture that values diversity, equity, and inclusion. Apply for this job