Experienced Sales and Customer Support Representative for arenaflex

Join our dynamic team at arenaflex, a fast-growing franchise offering a concierge service that simplifies home maintenance for homeowners. As a Sales and Customer Support Representative, you will play a vital role in connecting customers with vetted local professionals for services such as handyman work, house cleaning, lawn care, and more.

About arenaflex

arenaflex is a leading provider of home maintenance services, specializing in connecting customers with local professionals for a wide range of services. Our franchise support team offers an in-house sales team to assist franchisees with local sales and operations. We are committed to providing exceptional customer service and ensuring that every call is answered promptly and professionally.

Job Summary

We are seeking multiple Sales and Customer Support Representatives to join our in-house sales team to support our handyman business within the arenaflex franchise system. This role is available in both full-time and part-time capacities, and we are hiring team members to cover different time zones to ensure consistent customer support across all locations.

Key Responsibilities

As a Sales and Customer Support Representative, your primary responsibility will be to ensure no call is missed, as we want to respond to all inquiries promptly and professionally. This includes:

• Answering all incoming calls promptly to ensure leads are captured and inquiries are handled professionally
• Following up with leads quickly to convert inquiries into appointments or free quotes
• Scheduling handyman service appointments and providing accurate details to customers and technicians
• Collecting payments from customers after services are successfully completed
• Tracking leads, appointments, and payments in the CRM system (Go High Level)
• Maintaining strong communication with the handyman team to ensure timely and successful job completion
• Providing regular updates to the franchise owner on lead conversion metrics and performance

Qualifications

To be successful in this role, you will need:

• Strong customer service and communication skills
• Experience in sales, lead follow-up, or appointment scheduling is a plus
• Highly organized with attention to detail
• Comfortable using CRM systems (experience with Go High Level is a bonus)
• Ability to multitask and prioritize effectively while remaining calm under pressure
• Self-motivated and results-driven with a focus on customer satisfaction
• Availability to work in a specific time zone (indicate your preferred time zone in your application)

Benefits

As a Sales and Customer Support Representative at arenaflex, you can expect:

• To work remotely from anywhere
• Flexible schedules to accommodate different time zones
• Training and ongoing support to ensure success in the role

How to Apply

If you thrive in a fast-paced environment, value exceptional customer service, and are committed to answering every call, we want to hear from you! Please send your resume and a brief cover letter to [insert contact email]. Indicate whether you are applying for a full-time or part-time position and specify your preferred time zone.

Job Types

* Full-time

• Part-time

Pay

* $16.00 - $22.00 per hour

Expected hours

* 20 - 40 per week

Shift

* 4 hour shift

• 8 hour shift

Education

* Bachelor's (Preferred)

Experience

* Sales and Customer Support Representative: 2 years (Preferred)

Work Location

* Remote

Apply Now

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Your Future Starts Here

At arenaflex, we are committed to providing a supportive and dynamic work environment that fosters growth and development. As a Sales and Customer Support Representative, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply today.

arenaflex Culture

arenaflex is a fast-paced and dynamic organization that values innovation, teamwork, and customer satisfaction. We are committed to providing a supportive and inclusive work environment that fosters growth and development. Our team members are passionate about delivering exceptional customer service and are dedicated to helping our customers achieve their goals.

arenaflex Benefits

As a Sales and Customer Support Representative at arenaflex, you can expect a range of benefits, including:

• Competitive salary and benefits package
• Flexible schedules to accommodate different time zones
• Training and ongoing support to ensure success in the role
• Opportunities for growth and development
• A supportive and dynamic work environment that fosters teamwork and collaboration

arenaflex Values

At arenaflex, we value:

• Customer satisfaction: We are committed to delivering exceptional customer service and ensuring that every call is answered promptly and professionally.
• Teamwork: We believe that teamwork is essential to achieving our goals and delivering exceptional customer service.
• Innovation: We are committed to staying ahead of the curve and embracing new technologies and ideas that can help us deliver better service to our customers.
• Growth and development: We believe that growth and development are essential to achieving our goals and delivering exceptional customer service.

arenaflex Mission

Our mission at arenaflex is to provide exceptional customer service and help our customers achieve their goals. We are committed to delivering a range of services that meet the needs of our customers, including handyman work, house cleaning, lawn care, and more. We believe that our customers are at the heart of everything we do, and we are committed to delivering exceptional service that exceeds their expectations.

arenaflex Vision

Our vision at arenaflex is to be the leading provider of home maintenance services in the industry. We believe that our customers deserve the best service possible, and we are committed to delivering exceptional service that exceeds their expectations. We are passionate about delivering a range of services that meet the needs of our customers, and we are committed to staying ahead of the curve and embracing new technologies and ideas that can help us deliver better service to our customers. Apply for this job