Experienced Full Stack Customer Service Agent – Automotive Dealer Support at arenaflex

Are you a motivated and customer-focused individual looking for a new challenge in a dynamic and growing company? Do you have a passion for delivering exceptional service and a knack for problem-solving? If so, we encourage you to apply for the Experienced Full Stack Customer Service Agent – Automotive Dealer Support role at arenaflex!

About arenaflex

arenaflex is a leading provider of innovative solutions for the automotive industry. Our mission is to deliver extraordinary experiences by leading with humility, embracing everyone, sweating the details, and moving mountains. We're committed to creating a culture of inclusivity, respect, and care, where our associates feel valued and empowered to make a difference.

The Role

As an Experienced Full Stack Customer Service Agent – Automotive Dealer Support at arenaflex, you'll play a critical role in providing exceptional service to our automotive dealership partners. You'll act as a resource for dealerships needing help with orders, vehicle shipments, and warranty assistance. Our comprehensive training program will equip you with the knowledge and skills you need to succeed in this role.

Key Responsibilities

* Provide fantastic service over the phone, using your computer skills to research requests, track vehicle shipments, and assist with car warranties

• Escalate critical orders and offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails, and other communications as needed)
• Maintain a positive and upbeat attitude, even in challenging situations
• Collaborate with our team to resolve customer issues and provide exceptional service
• Meet deadlines and maintain a high level of productivity in a fast-paced environment

Skills for Success

* Computer, typing, and phone skills

• Ability to speak and type proficiently at the same time
• Problem-solving skills, with the ability to act as a consultant and resolve customer issues
• Solid work ethic, with a strong attention to detail and organizational skills
• Excellent interpersonal skills, with the ability to communicate effectively with customers and colleagues

Eligibility Requirements

* High school diploma or equivalent

• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers)
• Available to work during the hours listed below (must be able to stick to the schedule reliably, as some queues are time-sensitive)
• Michigan resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

Schedule

* Training (requires 100% attendance): + First five weeks: instructor-led training (8 hours/day, Monday-Friday, 8 a.m.-5:30 p.m. Eastern time) + Next four weeks: hands-on calls (scheduled during hours of operation, Monday-Friday, 8 a.m.-8 p.m. Eastern time)

• Work schedule:

+ Able to work shifts between 8 a.m. and 8 p.m. Eastern time + Monday-Friday + No weekends!

Nice to Have

* Degree in a relevant or related field

• Experience in the automotive industry

Remote Work Requirements

* Michigan resident

• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

The Remote Experience

At arenaflex, we're committed to providing a flexible and supportive work environment that allows our associates to thrive. Check out our video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

Why arenaflex?

The value of your employment at arenaflex is more than your paycheck. It's the combination of competitive pay, health benefits, and other benefits we provide – your total compensation package.

Health & Wellness Benefits

* Medical and prescription coverage, including free annual physicals

• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

* 401(k) with match

• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier

* Teladoc: Free online access to doctors 24/7

• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial, and estate guidance (will) services

About arenaflex

Our mission is to deliver extraordinary experiences by leading with humility, embracing everyone, sweating the details, and moving mountains. We're committed to creating a culture of inclusivity, respect, and care, where our associates feel valued and empowered to make a difference.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and promotes an inclusive, caring, and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Reasonable Accommodations

As part of our commitment to diversity and inclusion, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application. Apply To This Job Apply for this job