Experienced Full Stack Remote Chat & Text Therapist – Behavioral Health Crisis Intervention and Prevention

Are you passionate about making a difference in people's lives? Do you have a strong background in counseling, social work, or a related field? We're seeking an experienced and compassionate Full Stack Remote Chat & Text Therapist to join our team at arenaflex. As a key member of our crisis intervention and prevention team, you will play a vital role in providing high-quality services to clients, coordinating day-to-day operations, and recommending improvements to our service delivery.

About arenaflex

arenaflex is a leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention. With a rich history dating back to 1987, we have established ourselves as an industry leader in the field of mental health services. Our commitment to excellence, compassion, and innovation has earned us the trust and respect of our clients, partners, and community.

Job Highlights

-

Location:

Remote (work from home) -

Start Date:

Immediate openings available -

Company:

arenaflex -

Position:

Full Stack Remote Chat & Text Therapist -

Compensation:

Competitive salary

About the Role

As a Full Stack Remote Chat & Text Therapist, you will be responsible for providing direct service counseling, ongoing counseling, prevention services, and education services to adults, families, and youth. You will also supervise remote clinical staff, ensure quality assurance of our service delivery, and complete clinical documentation thoroughly and accurately. Your expertise will be essential in assessing clinical situations, providing crisis intervention, and coordinating communication with other departments to ensure continuity of care.

Key Responsibilities

- Answer all chats & texts in a timely and professional manner while meeting agency goals - Effectively assess clinical situations and needs of all chatters - Provide quality assurance of the program's service delivery - Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders - Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up - Attend all required meetings and training courses, even if they fall outside of the regularly scheduled shift - Comply with and assure compliance by staff with the agency's standard of care for service delivery - Ensure quality service delivery including clinical care and all associated documentation - Maintain all client records in accordance with agency policies and procedures - Take an active role in ad hoc committees and work groups as assigned by the Manager or Director of Programs - Provide instruction and training for interns and staff - Adhere to the agency's policies and procedures and assure that staff is in compliance - Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency

What You'll Provide

- Excellent oral and written communication skills - Clear and effective communication - Strong customer service - Strong problem-solving and analytical skills - Ability to document detailed information - Ability to multitask - Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation - Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency - Maintain a professional demeanor while working remotely (from home) and positive working relationships with internal and external team members, stakeholders, and community and business partners

Education and Experience

- Bachelor's Degree in Counseling, Social Work, or related field required - Minimum of 5 years of experience in the behavioral health field - Crisis Experience preferred - Supervisory experience preferred - Program Development preferred

What You'll Experience

- The typical work environment will be at an arenaflex office, working indoors - Employees must be able to lift up to 25 pounds at times

What You'll Receive

- Generous PTO (15 days the first year) - 10 paid holidays per year - Medical plans (4 choices) - Dental plans (2 choices) - Vision plans (2 choices) - 403(b) retirement plan - Retirement Allowance - Company-paid Life/AD&D and Long Term Disability - Voluntary additional Life and Short-term Disability - Tuition Reimbursement - Elder Care Assistance - Pet Insurance and much more!

arenaflex is an Equal Opportunity Employer

arenaflex is committed to diversity, equity, and inclusion. We are an EEO/AA Employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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