Experienced Online Chat Text Supervisor - 988 Crisis Intervention Program

At arenaflex, we're dedicated to providing exceptional crisis intervention services to those in need. As a leading organization in the mental health sector, we're seeking a highly skilled and compassionate Online Chat Text Supervisor to join our team. This is an exciting opportunity to make a meaningful difference in the lives of individuals struggling with crisis situations.

About arenaflex

arenaflex is a renowned organization committed to delivering innovative and effective mental health services. Our team of dedicated professionals is passionate about providing support and resources to individuals in crisis. With a strong focus on quality assurance and employee development, we strive to create a positive and inclusive work environment that fosters growth and success.

Job Summary

As an Online Chat Text Supervisor, you will play a vital role in ensuring the smooth operation of our 988 Crisis Chat Program. This position requires a strong understanding of crisis intervention principles, excellent communication skills, and the ability to work effectively in a fast-paced environment. You will be responsible for supervising a team of Crisis Chat Counselors, providing guidance and support, and ensuring that our services meet the highest standards of quality.

Responsibilities

* Provide individual supervision to Crisis Chat Counselors, ensuring that they receive the necessary support and guidance to perform their duties effectively.

• Monitor all crisis chats and texts, providing feedback and coaching to Counselors as needed.
• Conduct weekly individual supervision sessions with Counselors, focusing on performance improvement and quality assurance.
• Complete weekly quality assurance reports, analyzing data and identifying areas for improvement.
• Develop and implement training programs for new Crisis Chat Counselors, ensuring that they receive comprehensive training and support.
• Collaborate with the Assistant Director of Crisis Services to discuss program operations, concerns, and potential improvements.
• Participate in supervision, in-service training, and staff meetings, maintaining good working relationships with colleagues and contributing to a positive team environment.
• Complete all administrative duties, including time sheets, leave requests, and other tasks as assigned.

Key Qualifications

* Bachelor's degree in a relevant field, such as counseling or social work, with a minimum of 120 college credits.

• Master's degree in a relevant field, such as counseling or social work, with a minimum of 30 graduate school credits.
• 1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention, and intervention.
• Excellent oral and written communication skills, with the ability to function successfully in an environment requiring immediate response to urgent situations.
• Spontaneous supervision of staff in real-time, with a strong understanding of crisis intervention principles.
• Knowledge of and familiarity with local and statewide community resources.
• Analytical and problem-solving skills, with the ability to work independently and as part of a team.
• Computer skills with various software, including Microsoft Products, and the internet.

Work Environment and Culture

* Work from home with a quiet workspace, with the option to work on-site in Columbia, Maryland, as needed.

• Flexible hours to meet program needs, with a focus on quality assurance and employee development.
• Collaborative and inclusive work environment, with a strong emphasis on teamwork and communication.
• Opportunities for professional growth and development, with a focus on employee well-being and satisfaction.

Compensation and Benefits

* Competitive salary, with opportunities for professional growth and development.

• Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
• Opportunities for professional certifications and training, with a focus on employee development and well-being.
• $250 hiring bonus for full completion of onboarding and HR trainings.
• $500 retention bonus, with opportunities for instant wage increases for certifications achieved while employed.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.

How to Apply

If you're passionate about making a difference in the lives of individuals in crisis, we encourage you to apply for this exciting opportunity. Click the link below to submit your application, and we'll be in touch soon. Apply To This Job

Simple Application Process

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