Experienced Lead Aviation Customer Service Agent - Denver International Airport

Join the dynamic team at arenaflex as we seek an exceptional Lead Aviation Customer Service Agent to deliver exceptional service to customers traveling through Denver International Airport. As a key member of our customer service team, you will be responsible for supporting the Aviation Customer Service Supervisor team with operational duties, ensuring seamless customer experiences, and promoting a positive and inclusive airport environment.

About arenaflex

arenaflex is a leading organization in the aviation industry, committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. Our team of over 11,000 talented individuals is dedicated to making a positive impact on our community and the world.

What We Offer

As a Lead Aviation Customer Service Agent at arenaflex, you will enjoy a competitive salary commensurate with education and experience, ranging from $29 to $33 per hour. Our comprehensive benefits package includes:

• Four (4) Medical Plans, Dental, Vision Insurance
• Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%)
• 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year) and 12 paid holidays
• Yearly Merit Increase
• STD, LTD, HSA, FSA, Life Insurance
• CARE... Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• Tuition Reimbursement (up to $2000/year)
• We Qualify for Student Loan Forgiveness Program
• Learning and Development Opportunities; Courses and Career Development Resources
• EcoPass (unlimited free RTD bus/train rides)

Job Responsibilities

As a Lead Aviation Customer Service Agent, you will be responsible for:

• Supporting the Aviation Customer Service Supervisor team with operational duties such as scheduling breaks, developing shift bids, and assisting agents and customers in our Federal Inspection Service (FIS) facility, at the Information Booths, and through our Customer Relations Center.
• Providing meet and greet concierge-style services to VIP guests arriving and departing Denver International Airport.
• Being a resource to the Supervisors and Agents, making recommendations for improved efficiencies, and having a heightened awareness of Customer Services policies and procedures.
• Conducting Daily Briefings as needed, encouraging regular communication, informing staff of relevant business issues, and their impact on the organization.
• Resolving problems encountered during daily operations and determining appropriate solutions; promoting teamwork.
• Serving as a liaison with a variety of internal and external stakeholders during special events, weather, and emergency situations that have an operational impact on the traveling public.
• Making in-the-moment operational decisions to support agents, including determining work priorities, position assignments, and breaks.
• Helping support operational communication distribution.
• Acting as a Customer Service Representative at DEN meetings and events as needed.
• Conducting deliveries and maintaining inventory of supplies at Information Booths.
• Mentoring new team members and actively involved in training and onboarding.
• Performing other related duties as assigned.

Requirements

To be successful in this role, you will need:

• Four (4) years of customer service experience working in an airline, airport, service, hotel, or hospitality industry.
• Proficiency in using Microsoft Outlook, Microsoft Word, and Microsoft Excel.
• Strong oral communication skills.
• Bilingual - German, Spanish, or Mandarin a plus.
• Availability requirements: Schedule flexibility, with the ability to work evenings, weekends, and Holidays.
• Position participates in operational shift & vacation bid.
• Availability to extend and change shifts with short notice based on unusual/emergency operations.

Minimum Qualifications

* Graduation from high school or the possession of a GED, HiSET, or TASC Certificate.

• Four (4) years of customer service work for airlines, call centers, hospitality, ground transportation, or related industries.
• By position, requires a valid Driver's License at the time of application.

Application Deadline

This position is expected to stay open until 11/11/2024. Please submit your application as soon as possible and no later than 11:59pm on 11/10/2024 to ensure consideration.

FBI Background Check

FBI criminal background check is required for all positions at arenaflex. Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment.

Snow / Emergency Duties

Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts.

Join Our Team

If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity. As a Lead Aviation Customer Service Agent at arenaflex, you will have the chance to make a significant impact on our customers' experiences and contribute to the success of our team.

Apply Now

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