Rewritten Job Title:

Join the arenaflex Team as a Hybrid Customer Care Professional - Small Business Sales!

At arenaflex, we're passionate about delivering exceptional customer experiences and empowering our customers to achieve their goals. As a Hybrid Customer Care Professional - Small Business Sales, you'll play a vital role in driving business growth and customer satisfaction. If you're a customer-centric individual with a passion for sales and service, we want to hear from you!

About arenaflex

arenaflex is a leading global payments and financial services company that has been making a difference in people's lives for over 160 years. We're committed to providing innovative solutions, exceptional customer service, and a culture of learning and collaboration. Our team is diverse, dynamic, and dedicated to helping our customers succeed.

Why Join arenaflex?

At arenaflex, we believe that our people are our greatest asset. We offer a range of benefits and programs that support our colleagues' holistic well-being, including competitive base salaries, bonus incentives, and comprehensive medical, dental, and vision benefits. We also prioritize flexible working arrangements, offering hybrid, onsite, or virtual work options depending on role and business need.

Key Responsibilities:

• Service inbound calls while engaging and consulting with small business owners and decision makers, learning about their needs and recommending the right arenaflex products
• Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of arenaflex Small Business Services
• Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
• Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment
• Document necessary account information according to established policies and procedures
• Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices

Qualifications:

We're looking for experienced customer service professionals with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication. If you have:

• Customer service experience (two years+) with a proven track record of success in a customer service and sales environment
• Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
• Experience owning or working in a small business (a plus)
• High school diploma or equivalent required; Bachelor's degree preferred; Education benefits available

Work Environment and Culture:

As a Hybrid Customer Care Professional - Small Business Sales, you'll work in a dynamic, fast-paced environment with a focus on customer satisfaction and business growth. You'll be part of a collaborative team that values diversity, inclusion, and innovation. We prioritize flexible working arrangements, offering hybrid, onsite, or virtual work options depending on role and business need.

Compensation and Benefits:

We offer a competitive salary range of $20.00 to $21.65 hourly, plus bonus incentives and comprehensive benefits, including:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Ready to Join the arenaflex Team?

If you're a motivated, customer-centric individual with a passion for sales and service, we want to hear from you! Apply now to become a Hybrid Customer Care Professional - Small Business Sales and join the arenaflex team in delivering exceptional customer experiences and driving business growth.