Experienced Equipment Services Coordinator/ Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're committed to revolutionizing the way we work and live. As a forward-thinking organization, we're constantly seeking talented individuals to join our team and contribute to our mission of delivering exceptional service to our customers. If you're a motivated and organized professional with a passion for customer service, we invite you to apply for the Equipment Services Coordinator/ Customer Service Representative role.

About arenaflex

arenaflex is a dynamic and innovative company that's dedicated to providing top-notch products and services to our customers. With a strong focus on customer satisfaction, we're always looking for ways to improve our processes and deliver exceptional results. Our team is comprised of talented individuals who share our passion for excellence and are committed to making a positive impact.

The Role

As an Equipment Services Coordinator/ Customer Service Representative at arenaflex, you'll play a critical role in ensuring the effective and efficient scheduling of our technicians. This position requires immediate and direct interaction with Field Service Supervisors, customers, sales teams, and other arenaflex service teams throughout the day. Your primary responsibilities will include:

• Scheduling and coordinating daily activities for 15+ technicians
• Interfacing directly with Field Service Supervisors, customers, and sales teams
• Identifying gaps in schedules and providing input on technician capacity
• Finding solutions to scheduling exceptions and collaborating with various teams
• Working in SAP to support service activities and managing parts ordering
• Handling project-related work such as inventory support and processing returns
• Ensuring timely completion of service calls in accordance with service level agreements
• Researching and resolving ticket scheduling issues using complex systems
• Monitoring and responding to incoming requests and emails related to special projects
• Participating in strategic initiatives to drive organizational efficiency

Requirements

To be successful in this role, you'll need:

• A high school diploma or GED
• 1 to 2 years of experience in customer service or logistics/transportation
• Strong organizational skills and ability to multi-task
• Advanced communication skills, both verbal and written
• Intermediate skills in Microsoft applications

Nice-to-Haves

While not required, experience in the beverage industry and familiarity with SAP or similar applications are highly desirable.

Benefits

As an arenaflex team member, you'll enjoy a comprehensive benefits package that includes:

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer flexible scheduling options to ensure that our team members can thrive both personally and professionally. Our company culture is built on the principles of collaboration, innovation, and customer satisfaction, and we're always looking for talented individuals who share our values.

How to Apply

If you're a motivated and organized professional with a passion for customer service, we invite you to apply for the Equipment Services Coordinator/ Customer Service Representative role. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team, and we're excited to learn more about your qualifications and experience. Apply To This Job

What to Expect

As an arenaflex team member, you can expect:

• A competitive salary and comprehensive benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Flexible scheduling options to ensure work-life balance
• A chance to work with a talented and diverse team
• The opportunity to make a positive impact on our customers and the community

Don't miss out on this exciting opportunity to join the arenaflex team! Apply today and take the first step towards a rewarding and challenging career in customer service. Apply for this job