Rewritten Job Title:

Join arenaflex's Dynamic Team: Director, Customer Operations

At arenaflex, we're committed to delivering exceptional customer experiences and driving business growth through innovative solutions. As a key member of our Roark Account Team, the Director, Customer Operations will play a pivotal role in shaping our customer operations strategy, driving revenue, and profit for the System. If you're a seasoned professional with a passion for customer-centric operations and a growth mindset, we invite you to explore this exciting opportunity.

About arenaflex

Arenaflex is a leading organization in the industry, renowned for its iconic and innovative brands, including arenaflex, arenaflex, and arenaflex. Our diverse portfolio of products and services caters to a wide range of customers, from retail and grocery outlets to theme parks, movie theaters, and restaurants. We're dedicated to refreshing the world and making a difference, and we're committed to nurturing an inclusive culture that values continuous learning and growth.

Key Responsibilities:

• Lead customer selling efforts of operational products & services and customer stewardship
• Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
• Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
• Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives. Lead internal project team resources and project communication with customer and account team
• Leads the development of annual business plans for Net Service Expense and Capital for your assigned portfolio of national accounts
• Identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex

Qualifications & Requirements:

To succeed in this role, you'll need:

• BS/BA (or equivalent) required; MS/MA/MBA (or equivalent) preferred
• Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
• 3 or more years of customer management experience or customer operational management experience
• 2-4 years of general Operations experience
• 2-4 years of Project Management experience
• Experience working with data, specifically manipulation and analysis

Functional Skills:

You'll need to possess:

• Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value
• Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio
• Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition both written and verbally
• Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome
• Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability

What We Can Do For You:

At arenaflex, we offer:

• Iconic & innovative brands: Our portfolio represents over 250 products with some of the most popular brands in the world
• Expansive & diverse customers: We work with a diversified group of customers ranging from retail & grocery outlets, theme parks, movie theaters, restaurants, and many more each day

Career Growth Opportunities and Learning Benefits:

We're committed to helping you grow and develop your skills:

• Opportunities for professional growth and development
• Access to training and development programs
• Collaborative and dynamic work environment

Work Environment and Company Culture:

We're proud of our inclusive culture and work environment:

• Grounded in our company purpose: to refresh the world and make a difference
• Act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves
• Focus on four key behaviors: curious, empowered, inclusive, and agile
• Value how we work as much as what we achieve

Compensation, Perks, and Benefits:

We offer a competitive salary range of $134,800 - $165,200, as well as a full range of medical, financial, and/or other benefits, dependent on the position.

Apply Now:

If you're a motivated and results-driven professional with a passion for customer-centric operations, we invite you to submit your application. Join our dynamic team and contribute to driving business growth and delivering exceptional customer experiences.