Experienced Customer Service Representative – Remote Opportunity with arenaflex

Are you a customer service enthusiast looking for a new challenge? Do you thrive in fast-paced environments and enjoy helping others? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team in a remote setting. As a key member of our team, you will provide exceptional customer service to our clients, resolving their inquiries and concerns in a timely and professional manner.

About arenaflex

arenaflex is a leading provider of innovative solutions in the insurance industry. We are proud to be recognized as a National Best Places to Work, Ingram's Best Company to Work For, and one of the Top 100 Healthiest Workplaces in America. Our company culture is built on the values of winning, trust, listening, collaborative innovation, and positive teamwork. We are dedicated to the personal and professional development of our employees, promoting a healthy work-life balance and recognizing outstanding achievements.

A Day in the Life of a Customer Service Representative

As a Customer Service Representative at arenaflex, you will be responsible for:

• Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims
• Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices
• Thoroughly documenting calls to include contact information, nature of the call, and resolution provided
• Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response
• Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed
• Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.)
• Exhibiting a positive, professional demeanor and tact throughout all calls
• Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc.

Requirements

To be successful in this role, you will need:

• High school diploma, some college preferred
• Two years of experience in a high-volume customer service setting
• Previous experience in healthcare/dental field, benefits claims, or consumer-driven health plans is preferred
• Excellent written and verbal communication skills with strong attention to detail
• Ability to thrive in a fast-paced, structured call center setting
• Ability to utilize various technology platforms for effective communication, problem-solving, and relaying information to constituents
• Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance with these and other standards
• Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc.
• Ability to quickly adapt and learn new technologies as they are implemented in the workplace
• Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota
• Regular and predictable attendance

Benefits and Perks

As a valued member of our team, you will enjoy:

• Competitive compensation package, including an annual bonus and merit increase
• Top-notch health benefits, including best-in-class health, dental, vision, and supplemental plans
• 401(k) plan with company match and additional contribution for those who are eligible
• Employee Assistance Program for you and everyone in your household
• Career growth opportunities, including education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs
• Flexible and remote work options, including paid vacation, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice
• A diverse, fun, and engaging workplace that feels like a small and close-knit community that will make you feel at home while you are at work!

How We Take Care of Our People

At arenaflex, we believe in taking care of our employees and promoting a healthy work-life balance.

We offer

• Paid vacation, flexible and remote work options, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice
• Top-notch health benefits, including best-in-class health, dental, vision, and supplemental plans
• Competitive compensation package, including an annual bonus and merit increase
• 401(k) plan with company match and additional contribution for those who are eligible
• Employee Assistance Program for you and everyone in your household
• Career growth opportunities, including education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs

Join Our Team!

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply today! arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates. Don't hesitate to reach out to us with any questions or concerns.

Apply Now!

To apply for this exciting opportunity, please visit our website at [insert link]. We can't wait to hear from you!

Contact Us

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.

Job Type:

Full-time

Pay:

$17.50 - $19.00 per hour

Benefits:

* 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Shift:

Day shift

Location:

Oklahoma (Required)

Work Location:

Remote Apply for this job