Experienced Customer Solutions Representative – Home Improvement Project Resolution Specialist

At arenaflex, we're on a mission to revolutionize the home improvement industry by providing innovative software and process management solutions that enable retailers and contractors to offer installed home improvements to homeowners in a convenient, consistent, and affordable manner. With over 100 years of retail management and home improvement industry experience, our senior management team is dedicated to delivering exceptional results and building long-lasting relationships with our customers. We're now seeking an experienced and results-driven Customer Solutions Representative to join our team! As a key member of our Customer Solutions department, you will play a pivotal role in ensuring customer satisfaction with their home improvement projects. If you're a skilled communicator, a problem-solver, and a team player who thrives in a fast-paced environment, we want to hear from you!

About the Role:

As a Customer Solutions Representative, you will be responsible for resolving customer complaints and ensuring that their home improvement projects are completed to their satisfaction. You will work closely with various parties involved in the project, including retailers, manufacturers, and contractors, to negotiate payment of service resolution costs and facilitate the progression of service claims. Your exceptional communication skills, active listening abilities, and conflict resolution skills will be essential in building strong relationships with our customers and stakeholders.

Key Responsibilities:

* Initiate service claims within the Service Module and gather relevant information and documentation to validate the service claim

• Determine the necessary resolution and negotiate payment of service resolution costs by the various parties involved
• Facilitate the progression of service claims by scheduling service assessments, ordering materials, coordinating service work, and updating the Service Module accordingly
• Respond timely to customer and affiliate inquiries and escalate contractors who are not cooperative in resolving Service Claims to the Customer Solutions Manager and the operations team
• Recognize high-profile Service Claims or those claims that have the potential to result in litigation and escalate immediately
• Gather the necessary supporting information to submit insurance bond claims
• Perform additional duties as assigned

Essential Qualifications:

* High School diploma or equivalent

• 3+ years of related experience in customer service and negotiating
• Ability to work in a fast-paced environment and have experience in a fast-paced environment that required result-oriented decisions
• Professional demeanor and excellent active listening, verbal, and written communication skills
• Ability to resolve conflicts, formulate resolutions, and work under pressure
• Computer literate and ability to adapt to various programs
• Exceptional organization skills and ability to adapt to changing or multiple priorities

Preferred Qualifications:

* Knowledge and/or experience of the home improvement industry

• Physical Requirements:

+ Prolonged periods of sitting at a desk and working on a computer + Ability to lift 15 pounds at times

Benefits of Working with arenaflex:

* 100% remote work environment

• Employer-provided equipment
• Medical, dental, and vision insurance
• Health savings plan includes employer contribution to health savings account
• Medical and dental flexible spending accounts
• Company-paid basic life, short-term disability, and long-term disability insurance
• 401K plan with employer match
• Company matches 100% of the first 4% of salary deferrals
• All contributions, including employer contributions, are 100% vested immediately
• Employee discount program for Electronics, Groceries, Travel, Entertainment, and more
• Employee assistance program
• Pay on demand
• Critical illness, hospital indemnity, group accident, and legal insurance
• Paid time off
• And more!

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks that will help you thrive in your role. If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we want to hear from you!

How to Apply:

If you're a motivated and results-driven individual who is passionate about customer service, we encourage you to submit your application today! Please visit our website to learn more about this exciting opportunity and to apply online. Apply To This Job

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering. Apply for this job