Experienced Customer Service Supervisor – Strategic Customer Relationship Management

Are you a results-driven leader with a passion for delivering exceptional customer experiences? Do you have a proven track record of managing high-performing teams and driving business growth through strategic customer relationship management? If so, we invite you to join arenaflex, a global industrial technology leader creating a safer, sustainable, productive, and connected future. As an Experienced Customer Service Supervisor at arenaflex, you will play a critical role in driving customer satisfaction and loyalty through effective team management, process improvement, and strategic relationship building. You will be responsible for leading a team of customer service associates, developing and implementing processes to meet customer requirements, and collaborating with sales and marketing teams to drive business growth.

About arenaflex

arenaflex is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal, and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology, and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries, arenaflex ensures that EVERY CONNECTION COUNTS.

Job Overview

The Customer Service Supervisor will be responsible for the day-to-day management of the Customer Service team and its activities. This includes, but is not limited to, managing resources, performance management and development, and providing coaching as necessary. In addition, the Customer Service Supervisor will collaborate on process improvements within the Department as well as identifying and implementing change to maintain the strategic vision of the Department. Finally, the Customer Service Supervisor will work with the Customer to establish and maintain a customer business relationship to provide total customer satisfaction and increase sales.

Key Responsibilities

* Managing a team of customer service associates, focusing on time & attendance, performance reviews, and career development.

• Developing self-directed teams that provide excellent service to our Customers.
• Meeting customer requirements by implementing the most efficient processes available.
• Builds and maintains strong business relationships with Customers to drive an exceptional Customer experience.
• Understands business processes and makes proactive decisions, effectively solving Customer issues, and increasing sales.
• Independently, or as a team member, investigates and resolves Customer issues.
• Identifies and drives corrective actions and improvement projects that will raise Customer satisfaction levels.
• Delegation of Authority approver for various issues.
• Usage of arenaflex Tools to ensure high quality standards.
• Regular Meetings with Sales & Marketing for information exchange and initiation of improvement actions.
• Monthly review of Customer Satisfaction results with Management and arenaflex practitioner including improvement actions to deliver best in class Customer Experience.

Essential Qualifications

* Bachelor's degree strongly preferred, with 3+ years' experience in Customer Service role, or prior related work.

• Familiar with Lean/Six Sigma methodologies.
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.).
• Effective analytical skills.
• Effective interpersonal skills and ability to consistently demonstrate working in a team.
• Ability to work with all levels within the Supply Chain.
• Effective strategic thinker.
• Demonstrated behaviors and values above the arenaflex standard.
• Prior supervisory experience, preferred.

Preferred Qualifications

* Master's degree in Business Administration, Marketing, or related field.

• Certification in Lean/Six Sigma or related methodologies.
• Experience working in a fast-paced, dynamic environment.
• Proven track record of driving business growth through strategic customer relationship management.
• Strong understanding of arenaflex products and services.

Competencies

* Managing and Measuring Work

• Building Effective Teams
• Motivating Others
• Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
• SET: Strategy, Execution, Talent (for managers)

What We Offer

* Competitive base salary commensurate with experience: $63,100 - $94,700 (subject to change dependent on physical location).

• Total Compensation = Base Salary + Incentive(s) + Benefits.
• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off, and voluntary benefits.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.

How to Apply

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Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job