Experienced Customer Service Representative - Senior Collector: Join arenaflex's Dynamic Team and Shape the Future of Financial Services

At arenaflex, we're not just building a career – we're shaping the future of financial services. With over 155 years of experience, we've established ourselves as a leader in the industry, and we're looking for talented individuals like you to join our team. As a Customer Service Representative - Senior Collector, you'll play a vital role in helping people find financial safety and success, while also driving business growth and making a positive impact on our communities.

About Working at arenaflex

At arenaflex, we're more than just a company – we're a community. We're dedicated to helping people and businesses thrive, and we're committed to creating an award-winning culture that supports our people's growth and well-being. With a strong focus on diversity, equity, and inclusion, we're building a workplace that's inclusive, supportive, and empowering.

Compensation and Benefits

As a valued member of our team, you can expect a competitive salary, ranging from $20.00 to $22.00 per hour, based on your relevant experience, skills, and competencies. In addition to your base pay, you'll also be eligible for performance-based incentive plans, career development opportunities, education assistance, and a range of benefits, including:

• Employer-sponsored health, dental, and vision insurance
• 401(k) plan with company match
• Life insurance
• Paid vacation and personal time
• Career development and education assistance
• Voluntary supplemental benefits

Essential Functions

As a Customer Service Representative - Senior Collector, you'll be responsible for:

• Collecting on high-risk accounts to control loss rates and reduce gross charge-offs
• Performing in-depth skip tracing as required by account
• Leveraging internal arenaflex resources to obtain customer/account-specific information
• Providing guidance and training to team members as necessary
• Quickly identifying irregularities in spending, possible identity theft, or fraud, etc.
• Generating and sending various customer-facing communications regarding account activity
• Assisting consumers in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to arenaflex
• Negotiating repayment options by asking questions and offering applicable solutions
• Handling incoming and outgoing calls to customers with current and past due accounts, and leaving messages as necessary
• Providing proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity
• Performing other duties as assigned

Knowledge, Skills & Abilities Required

To succeed in this role, you'll need:

• Familiarity with inbound/outbound/blended dialing environments
• Basic understanding of Debt Settlement and Consumer Credit Counseling programs
• Ability to read and understand a consumer's credit profile
• Ability to train team members and serve as a mentor
• Ability to prioritize collection effort and expense based on balance, loan type, etc.
• General understanding of collection management software, such as TSYS, SHAW, Debt Management software, etc.
• Excellent customer service skills
• Ability to maintain a high degree of confidentiality
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel, and Outlook

Education & Experience

To be considered for this role, you'll need:

• High School Diploma or equivalent combination of education and experience required
• Associate's degree in Business Administration preferred
• 2+ years collections experience required
• 1+ year skip tracing and/or credit bureau experience required

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in:

• Investing in our people's growth and well-being
• Fostering a culture of diversity, equity, and inclusion
• Providing opportunities for career development and education assistance
• Offering a range of benefits that support our employees' physical, emotional, and financial well-being

How to Apply

If you're passionate about making a difference in people's lives and driving business growth, we want to hear from you. Apply now to join our dynamic team and take the first step towards a rewarding new role. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace that's inclusive and supportive of all employees. Apply for this job