Experienced Customer Service Representative – Sleep Therapy Inbound Call Center

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join arenaflex, a national leader in providing innovative healthcare solutions, as an Experienced Customer Service Representative in our Sleep Central Inbound Call Center.

About arenaflex

arenaflex is a pioneering healthcare company that has been revolutionizing the way patients receive medical care and equipment. With a strong commitment to quality, compassion, and innovation, we strive to empower patients to manage their health and treatment at home. Our extensive network of locations across 45 states enables us to provide high-quality medical products, services, and outstanding customer care to our patients.

Overview and Responsibilities

As an Experienced Customer Service Representative, you will be the first point of contact for our Sleep Therapy patients, providing exceptional service and support through various channels, including inbound calls, emails, and chats. Your primary responsibility will be to handle new order intake, ensuring accuracy in product selection and utilization guidelines. You will also be responsible for verifying and entering patient demographics, payer, and physician-related information.

Key Responsibilities:

* Acts as a patient advocate to resolve questions or concerns

• Collects patient, source information, and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by arenaflex
• Identifies and resolves problems in a timely manner
• Makes outbound calls as needed to collect patient data
• Manages all aspects of initial intake via high-volume inbound phone calls
• Processes related patient paperwork if assigned
• Processes tickets to ensure timely fulfillment of product orders
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input

Essential Qualifications:

* High school diploma or GED equivalent

• One to three years of related prior work experience in a team-oriented environment
• Experience in the medical field and administrative record management
• Strong customer service background
• Basic computer and internet skills
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Preferred Qualifications:

* Knowledge of billing reimbursement and insurance policies and requirements

• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices
• Medical terminology
• Multi-tasking and attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Physical Demands:

* Lift minimum of 10lbs

• Prompt and regular attendance is required
• Requires close vision to small print on computer and/or paperwork
• Requires sitting, walking, standing, talking, or listening

Machines, Equipment, and Technical Abilities:

* Email transmission and communication

• Internet navigation and research
• Microsoft applications, including but not limited to Word, Excel (spreadsheets), etc.
• Office equipment; fax machine, copier, printer, phone, and computer

Benefits and Perks:

* Competitive salary

• Monthly Bonus program opportunity with Potential Unlimited Earnings
• Comprehensive benefits package, including 401k, medical, dental, and vision
• Life insurance and disability
• Generous Paid Time Off and Paid Holidays
• Employee Discount Program
• Employee Recognition Program
• Bonus and Incentive Opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Why Join arenaflex?

At arenaflex, we believe in creating a work environment that is inclusive, supportive, and empowering. We offer a range of benefits and perks that will help you grow both personally and professionally. Our commitment to diversity, equity, and inclusion ensures that every employee feels valued and respected.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment, and where every employee has the opportunity to succeed.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter, and we will review your application carefully.

Apply Now

Don't miss this opportunity to join a dynamic team and make a significant impact in the lives of our patients. Apply now and take the first step towards a rewarding new role. Apply To This Job Apply for this job