Experienced Customer Service Representative – Remote Opportunity (4am-12pm Shift)

At arenaflex, we're on a mission to revolutionize the way we serve our customers, and we're looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is an exciting opportunity to work in a dynamic and fast-paced environment, where you'll have the freedom and flexibility to work from home and make a real impact on our customers' experiences.

About arenaflex

arenaflex is a leading provider of foodservice distribution solutions, serving over 700,000 customer locations worldwide. With a global presence and a fleet of over 13,000 vehicles, we're committed to delivering exceptional service and quality products to our customers. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our mission.

Job Summary

As a Customer Service Representative, you'll play a critical role in providing direct support to our Account Executives, Marketing Associates, and customers. Your primary goal will be to assist and resolve customer needs quickly and accurately, ensuring that our customers receive the best possible service. You'll be responsible for handling a high volume of customer inquiries, resolving issues, and providing exceptional customer service.

Responsibilities

* Answer all incoming concerns/needs from customers in a timely and professional manner

• Key pick-up requests, handle transportation/routing on delivery questions, and process will-call orders
• Provide customers with invoice copies and process credits
• Maintain accurate call lists and monitor orders before the cut-off
• Communicate regularly with Account Executives and customers to ensure seamless service
• Manage same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor

Qualifications

* High school diploma or equivalent required

• 1 year of prior outside foodservice sales coordination or customer support experience
• Previous call center experience preferred
• Strong telephone communication skills and ability to work in a fast-paced environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office

Benefits

* Competitive salary

• Opportunity to work from home in a remote role
• Flexible scheduling to accommodate your needs
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced environment that values innovation, teamwork, and customer satisfaction

• Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our mission
• We offer a collaborative and supportive work environment, with opportunities for growth and development
• Our company culture is built on the principles of respect, integrity, and excellence

Compensation and Perks

* Competitive salary range: $ [insert salary range]

• Bonus structure: [insert bonus structure]
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity and Affirmative Action employer, and we consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.

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