Experienced Customer Service Representative – Remote American Airlines Team Member

Join the arenaflex family as a remote Customer Service Representative and embark on a rewarding career journey with the world's largest airline. In this role, you'll provide exceptional assistance to customers, handling inquiries, reservations, and support efficiently while working from the comfort of your home. Enjoy the benefits of flexible schedules, remote work, and opportunities for career growth in a leading global airline.

About arenaflex

arenaflex is a world-renowned airline that connects people and cultures across the globe. With a rich history and a commitment to excellence, we strive to provide exceptional customer experiences while fostering a diverse and inclusive work environment. Our team members are the backbone of our success, and we're excited to welcome you to our family.

Why You'll Love This Role

As a Customer Service Representative, you'll collaborate with clients in a considerate, professional, courteous, and expert manner. Your primary responsibilities will include:

• Issuing, reissuing, and refunding traveler tickets
• Booking, ticketing, and confirming flight reservations
• Rebooking travelers on oversold flights and during irregular operations
• Performing traveler registration and front seat tasks (excluding curbside), correcting oversold seat tasks, and issuing upgrades
• Issuing vouchers and coordinating with project workers for traveler lodging facilities, meals, and transportation; coordinating refuel and refreshments
• Performing traveler loading, including ticket lift and ticket lift/check
• Working entryway readers/scanners and related tasks to include pre-boarding, observing/checking carryon items, and departure line models
• Working jetways/spans for the purpose of boarding and deplaning travelers
• Making boarding and departure gate declarations
• Conveying domestic/international flight records
• Performing traveler service flight close-out methods
• Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintaining the schedule of flight loading process
• Performing customer service hands-on training
• Processing and completing credit card baggage transfers at stands in the ticket counter area and activation stations
• Helping travelers with self-service kiosk registration and booth baggage handling at ticket counters
• Operating lines at ticket counter stands and ticket counters
• Clearing/confirming international records at booths in the ticket counter area and activation stations
• Accepting and activating travelers' self-labeled bags at activation stations
• Helping clients requiring special assistance or in-station; helping boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
• Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Having standard and predictable attendance on location, including fulfilling any obligatory overtime requirements
• Answering and assisting during security and emergency situations
• Providing interfacing traveler door information
• Providing quality customer service in a professional manner and according to American's standards
• Adhering to company policies, procedures, and performance guidelines
• Completing task-related stages of training
• Complying with unofficial laws (e.g., TSA, FAA)
• Utilizing various internal resources/frameworks, including during customer interactions
• Wearing uniforms as required by company policy

What You'll Require for Success

* High school diploma or equivalent

• Previous professional training or experience
• Bilingual language abilities may be required in certain areas
• Relevant valid driver's license as required by local authorities
• Must meet FAA criminal background checks to meet requirements for unescorted access awards to airport security identification display areas (SIDA), if applicable
• Must be able to obtain proper airport power and US Customs security identifications, if applicable
• Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements
• Must be eligible to work in the U.S.

Preferred Qualifications

* Training and previous professional experience

• Working knowledge of Saber or other Traveler Service Frameworks
• Past face-to-face customer service experience
• Working in a high-speed environment

What You'll Get

As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package, including:

• Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
• Health programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, contingent upon the workgroup, manager contributions to your 401(k) program are available after one year.
• Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join the arenaflex Family

From the colleagues we recruit to the clients we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Representative Business Asset Groups are centered around connecting our colleagues to our clients, providers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest airline running smoothly as we care for people on life's journey? Join the arenaflex family today and apply now! Apply To This Job Apply for this job