Experienced Customer Service Associate – Nights and Weekends at arenaflex

About arenaflex

arenaflex is a dynamic and innovative company that is revolutionizing the way people experience live events. As a leading player in the ticketing industry, we are committed to providing exceptional customer service and creating memorable experiences for our customers. Our team is passionate about delivering outstanding results, and we are seeking a talented Customer Service Associate to join our Nights and Weekends team.

Job Summary

We are looking for a highly motivated and customer-focused individual to join our Nights and Weekends team as a Customer Service Associate. As a key member of our team, you will be responsible for managing transactions and relationships with our valued sellers and customers, providing elite service, and ensuring that our customers have a seamless experience. If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Service Associate, you will be responsible for:

• Managing transactions and relationships with our valued sellers and customers, providing elite service and ensuring that our customers have a seamless experience.
• Responding to a broad range of event and order-related questions from customers, resolving issues promptly and professionally.
• Investigating instances in which customer experience has been affected, determining where fault lies, and resolving issues fairly and constructively.
• Handling day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigating order queue and determining what requires attention to provide real-time assistance.
• Playing an active role in continued learnings to advance skill sets necessary for individual and team goals.
• Managing in-bound seller calls regarding a wide range of questions and monitoring open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring

To be successful in this role, you will need to bring:

• Outstanding communication, attention to detail, and organizational skills.
• A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
• An interest in the live event space and a willingness to learn and grow with our company.

Work Schedule

We offer a hybrid work schedule, with 3 days in the office and 2 days working from home. Our Nights and Weekends team works a variety of shifts, including:

• Monday-Friday, 1:30pm-10:00pm (with Tuesday/Wednesday off)
• Monday-Friday, 1:30pm-10:00pm (with Wednesday/Thursday off)

Compensation and Benefits

We offer a competitive salary of $40,000 per year, with overtime eligibility. You will also be eligible for bi-annual bonuses and an annual equity grant. Additionally, you will receive a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.

Career Growth Opportunities

At arenaflex, we are committed to helping our employees grow and develop their careers. As a Customer Service Associate, you will have opportunities to learn and grow with our company, including:

• Continued training and development to advance your skills and knowledge.
• Opportunities for career advancement to leadership roles.
• A supportive and collaborative work environment that encourages growth and development.

Work Environment and Company Culture

Our office is located in Coppell, TX, and we offer a dynamic and collaborative work environment that is passionate about delivering outstanding results. Our company culture is built on a foundation of teamwork, innovation, and customer focus, and we are committed to creating a workplace that is inclusive, diverse, and supportive of all employees.

How to Apply

If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to reviewing your application and discussing this opportunity further.