Experienced Customer Service Associate - Full-time at arenaflex

Join our dynamic and supportive team at arenaflex as a Customer Service Associate - Full-time, and embark on a rewarding career journey that combines exceptional customer service with a fast-paced retail environment. As a key member of our team, you will be responsible for delivering an outstanding customer experience, ensuring seamless store operations, and contributing to the success of our stores.

About arenaflex

arenaflex is a leading retail organization that prides itself on its commitment to customer satisfaction, innovation, and community involvement. Our stores offer a wide range of products and services, including food, beverages, fuel, and more. We are dedicated to creating a positive and inclusive work environment that fosters growth, learning, and teamwork.

Job Summary

As a Customer Service Associate at arenaflex, you will be the face of our brand, interacting with customers, resolving issues, and providing exceptional service. You will work closely with our store leadership team to ensure seamless store operations, maintain high standards of customer service, and contribute to the overall success of our stores.

Key Responsibilities

* Ensure every customer receives outstanding service by providing a friendly environment, greeting and acknowledging customers, maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service

• Respond to customer requests in a timely manner, including answering customers' questions about merchandise and advising customers on merchandise selection
• Communicate with the leadership team regarding customer requests, vendor-related concerns, and damages in products
• Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment. Maintain proper cash levels in register drawer. Activate fuel and gift cards and ensure cash drawers balance at the end of shift
• Perform the following duties related to Customer Self Service machines:

+ Always present and engaged with all customers + Direct and encourage customers to use the Self-Checkout, and educate and assist customers with the Self-Checkout system as needed to help speed along their checkout experience + Monitor all Self-Checkout transactions to ensure payment for all items and to eliminate potential opportunities for theft + Troubleshoot the equipment and escalate issues when necessary + Assist customers with items that are not available using the Self-Checkout system alone, including: - Tobacco products - Money orders - Other items that are behind the line depending on the store (Health and Beauty, Lottery, cell phone accessories, etc.)

• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
• Prepare all made-to-order food and/or beverages according to recipe or customer specifications.
• Replenish products and supplies to ensure the store is always stocked
• Check expiration codes, face, and inspect all items. Pull expired items, document, and discard
• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Ensure the compliance of established arenaflex safety, security, quality, and store operations policies and procedures, as outlined in standard operating procedures, training materials, and other publications
• Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards. Any unsafe conditions are immediately reported to leadership.
• Complete all side work, as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Complete other assigned tasks as assigned by management

Ideal Candidate

We are seeking a motivated and customer-focused individual who is passionate about delivering exceptional service. The ideal candidate for the Customer Service Associate position must be at least 17 years old and will:

• Understand that their team's success depends on their accomplishments
• Possess strong written, verbal, and interpersonal communication skills
• Possess organizational skills and decision-making skills
• Have earned a high school diploma or GED (preferred)
• Utilize basic math skills and basic computer skills
• Exhibit acceptance of authority
• Be able to lift and carry 50 lbs
• Be able to lift, bend, and stand as many as eight hours per day

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunities for career growth and advancement
• Comprehensive training and development programs
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Discounts on arenaflex products and services
• Access to exclusive employee benefits and perks

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to our arenaflex family. Apply To This Job Apply for this job