Experienced Customer Service and Sales Representative – Credit Union Services

Join the arenaflex team and embark on a rewarding career journey in the dynamic world of credit union services. As an Experienced Customer Service and Sales Representative, you will play a vital role in delivering exceptional member experiences, fostering strong relationships, and driving business growth. If you're passionate about providing top-notch customer service, have a knack for sales, and are eager to grow your career, this is the perfect opportunity for you.

About arenaflex

arenaflex is a leading provider of innovative credit union services, dedicated to empowering members to achieve their financial goals. Our team is passionate about creating a supportive and collaborative work environment that encourages growth, learning, and success. With a strong commitment to customer satisfaction and financial inclusion, we strive to make a positive impact in the lives of our members.

Why Join arenaflex?

* Career Advancement and Growth: arenaflex offers opportunities for professional growth and development, enabling you to advance your career and take on new challenges.

• Flexible Remote Work Options: Enjoy the flexibility of working from home, allowing you to balance your work and personal life with ease.
• Supportive and Collaborative Work Environment: Our team is dedicated to creating a positive and inclusive work environment that fosters collaboration, creativity, and innovation.
• Make a Positive Impact: As a Customer Service and Sales Representative, you will have the opportunity to make a meaningful difference in the lives of our members, enhancing their financial relationships and satisfaction.
• Ongoing Training and Certification Opportunities: arenaflex invests in the development of its team members, providing ongoing training and certification opportunities to enhance your skills and knowledge.

What to Expect (Job Responsibilities)

As an Experienced Customer Service and Sales Representative, your key responsibilities will include:

• Answering Incoming Phone Calls: Respond to member inquiries, resolving issues efficiently and effectively to ensure quality service.
• Cross-Selling Credit Union Products and Services: Identify opportunities to enhance member relationships by promoting relevant credit union products and services.
• Assisting and Training Members: Provide guidance and support to members in using automated services provided by the credit union, ensuring they have the necessary skills to manage their accounts effectively.
• Complying with Regulations and Completing Account Transaction Requests: Ensure compliance with regulatory requirements and complete account transaction requests in a timely and efficient manner.
• Training Other Service Center Employees: Share your knowledge and expertise with colleagues, providing training and support as needed to ensure seamless service delivery.

What is Required (Qualifications)

To succeed in this role, you will need:

• Minimum Educational Requirement: High School Diploma or equivalent.
• Related Experience: One to twelve months of experience in a call center or branch environment, with a strong understanding of customer service principles and sales techniques.
• MSR Certification: Must be MSR Certified or complete Certification within 3 months of hire.
• Basic Computer Operating Skills: Proficiency in basic computer operating systems and intermediate skills in Microsoft Office.
• Effective Communication Skills: Ability to communicate patiently and courteously with members, both verbally and in writing.

How to Stand Out (Preferred Qualifications)

While not essential, the following qualifications will give you a competitive edge:

• Previous Experience with Symitar and 10-Key: Familiarity with Symitar and 10-Key systems will enhance your ability to provide exceptional service and support to members.
• High-Speed Typing: Ability to type a minimum of 35 words per minute will enable you to respond to member inquiries efficiently and effectively.
• Credit Union Policies and Procedures: Familiarity with credit union policies and procedures will facilitate your ability to provide accurate and informed support to members.

Skills and Competencies Required for Success

To excel in this role, you will need to possess:

• Excellent Communication and Interpersonal Skills: Ability to build strong relationships with members, colleagues, and management.
• Problem-Solving and Analytical Skills: Capacity to analyze complex issues, identify solutions, and implement effective resolutions.
• Time Management and Organization Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Adaptability and Flexibility: Willingness to adapt to changing circumstances, priorities, and deadlines.
• Continuous Learning and Development: Commitment to ongoing learning and professional development to stay up-to-date with industry trends and best practices.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to investing in the growth and development of its team members. As an Experienced Customer Service and Sales Representative, you will have access to:

• Ongoing Training and Certification Opportunities: arenaflex provides regular training and certification programs to enhance your skills and knowledge.
• Mentorship and Coaching: Dedicated support from experienced colleagues and management to guide your career growth and development.
• Career Advancement Opportunities: arenaflex offers opportunities for career advancement and growth within the organization.

Work Environment and Company Culture Highlights at arenaflex

arenaflex is proud to offer a supportive and collaborative work environment that fosters:

• Flexibility and Work-Life Balance: arenaflex understands the importance of work-life balance and offers flexible remote work options to support your needs.
• Diversity and Inclusion: arenaflex is committed to creating a diverse and inclusive work environment that values and respects individual differences.
• Employee Recognition and Rewards: arenaflex recognizes and rewards outstanding performance and contributions to the organization.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive Salary: A salary that reflects your skills, experience, and qualifications.
• Benefits Package: A comprehensive benefits package that includes health, dental, and vision insurance, as well as retirement savings options.
• Perks and Recognition: arenaflex offers a range of perks and recognition programs to show appreciation for your hard work and dedication.

Conclusion

If you're a motivated and customer-focused individual with a passion for sales and service, we encourage you to apply for this exciting opportunity. Join the arenaflex team and embark on a rewarding career journey in the dynamic world of credit union services. Apply today and let's build the future together! Apply To This Job Apply for this job