Experienced Full Stack Customer Care Tax Expert – Payroll Specialist – Remote Opportunity

Are you a seasoned professional with a passion for delivering exceptional customer experiences and navigating complex tax regulations? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex, a leading innovator in the industry, as a Customer Care Tax Expert – Payroll Specialist.

About arenaflex

arenaflex is a forward-thinking organization that's revolutionizing the way businesses operate. Our mission is to empower entrepreneurs and small business owners to succeed by providing cutting-edge solutions that simplify complex tasks and streamline operations. With a focus on customer satisfaction, innovation, and growth, we're committed to building a community that's inclusive, diverse, and driven by a shared passion for excellence.

The Role

As a Customer Care Tax Expert – Payroll Specialist, you'll be the face of arenaflex, providing top-notch support to our customers through phone and email interactions. Your expertise in payroll taxes, including federal, state, local, and paid family leave, will be invaluable in resolving complex issues and ensuring timely and accurate tax filings. You'll work closely with our internal operations team, tax agencies, and customers to identify and resolve root cause discrepancies, recommend process improvements, and drive efficiency.

Key Responsibilities

* Research payroll tax issues raised by internal stakeholders and customers, providing timely resolutions

• Assist customers with tax-related questions through inbound warm transferred phone calls and inbound customer emails
• Work with internal operations team and tax agencies to obtain accurate payroll tax account information, ensuring accurate and timely payroll tax filings and payments
• Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed to ensure timely filing and payment of payroll tax obligations
• Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts
• Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies
• Collaborate with customers to complete Third-Party Agent (TPA) setup
• Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers, and tax clearances
• Assist in monthly, quarterly, and annual tax filings and participate in special projects and/or other duties assigned

Requirements

* 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience

• 2+ years of prior payroll service bureau experience
• Knowledge of payroll taxes, including federal, state, local, and paid family leave
• Success operating independently and navigating competing priorities in a constantly changing environment
• Strong critical problem-solving, customer communication, organizational, and influencing skills
• Experience working with sensitive/confidential information
• Proficient in Microsoft Excel and Google Suite

Nice to Have

* MasterTax Experience

• FPC or CPP certification
• Associates or Bachelor's Degree

Total Rewards

arenaflex offers a comprehensive total rewards package that includes:

• Competitive compensation and benefits programs
• Flexible work arrangements to meet the changing needs of our team members
• Opportunities for professional growth and development
• A dynamic and inclusive work environment that values diversity, equity, and inclusion
• Access to cutting-edge technology and tools to support your success
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off

Why Join arenaflex?

* Be part of a dynamic and innovative organization that's shaping the future of business operations

• Collaborate with a talented team of professionals who share your passion for customer satisfaction and excellence
• Enjoy a comprehensive total rewards package that supports your career growth and well-being
• Contribute to a culture that values diversity, equity, and inclusion, and is committed to creating a workplace that's inclusive and welcoming to all

How to Apply

If you're a motivated and experienced professional who's passionate about delivering exceptional customer experiences and navigating complex tax regulations, we invite you to apply for this exciting opportunity. Please submit your application through our website, and join our team of talented professionals who are shaping the future of business operations. Apply Now

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible hiring process and strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected]. Apply for this job