Experienced Full Stack Customer Support Representative – Remote Veterinary Assistance

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of pet owners? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex, a leading online pet pharmacy and retailer, is seeking a highly motivated and customer-focused Full Stack Customer Support Representative to join our Veterinary Assistance team.

About arenaflex

arenaflex is the fastest-growing online pet pharmacy and retailer in the market today. We're dedicated to providing an unparalleled level of customer service and support to our pet-loving community. Our team is passionate about delivering a seamless shopping experience, and we're committed to making a positive impact on the lives of pets and their owners.

Why You'll Love Working at arenaflex

At arenaflex, we prioritize the well-being, health, and culture of our employees and customers. We offer a range of benefits and perks that make us a great place to work, including:

• Competitive starting wages
• Opportunities for wage increases starting after 3 months of service
• A comfortable, climate-controlled work environment
• A 20% discount program for all employees on pet-related purchases
• 401(k) matching with company contributions
• Regular team-building events and company-sponsored lunch meetings
• Opportunities for career growth and advancement
• Comprehensive health insurance with company matching
• Sponsored childcare, adult, and pet backup care through Care.com
• Discounts on various products and services through our LifeMart Rewards program

What You'll Do

As a Full Stack Customer Support Representative, you'll be the face of arenaflex, connecting directly with veterinary centers to process prescription orders, resolve client issues, and provide exceptional customer service. Your responsibilities will include:

• Conducting outbound calls to veterinary facilities to process prescription orders and resolve client issues
• Utilizing our internal software and systems to investigate solutions and record client notes
• Maintaining a high level of quality through accurate data entry and order handling
• Working with a high level of ownership, being a self-starter, and attention to detail
• Collaborating with colleagues to provide exceptional customer service and support
• Adapting to changing business needs and priorities
• Maintaining confidentiality and handling sensitive customer information with discretion

What You'll Need

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills (written, verbal, and listening)
• Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
• Strong problem-solving and critical thinking skills
• High school diploma or equivalent
• Ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy (if required)
• Demonstrated ability to work in a fast-paced environment and adapt to change
• Flexibility to move schedules and work longer hours as needed
• Ability to maintain confidentiality and handle sensitive customer information with discretion
• Ability to pass a background check

Why arenaflex is the Perfect Fit

At arenaflex, we're passionate about creating a culture of growth, learning, and innovation. We believe in empowering our employees to take ownership of their work and make a meaningful impact in the lives of our customers. If you're a motivated and customer-focused individual who thrives in a dynamic environment, we want to hear from you!

Simple Application Process

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