Experienced Business Analyst – Japan Amazon Store Customer Service at arenaflex

Are you a data-driven professional with a passion for innovation and customer-centricity? Do you thrive in fast-paced environments and enjoy working with cross-functional teams? If so, we invite you to join arenaflex as an Experienced Business Analyst – Japan Amazon Store Customer Service. In this role, you will play a critical part in driving business growth and excellence by analyzing complex data, building actionable insights, and collaborating with program managers to deliver exceptional customer experiences.

About arenaflex

arenaflex is a leading global company that has revolutionized the way people shop and live. Our mission is to be Earth's most customer-centric company, and our award-winning Customer Service (CS) team is an essential part of that mission. With tens of thousands of Customer Service Associates around the globe, we provide world-class support to customers 24 hours a day, 7 days a week, and in over 15 languages (and growing). Our commitment to customer satisfaction and loyalty has earned us numerous awards and recognition in the industry.

Job Summary

As an Experienced Business Analyst – Japan Amazon Store Customer Service, you will be responsible for working closely with program managers to analyze data, build inferences, and deliver compelling and actionable data insights in terms of multiple reports and dashboards. This role requires an individual with excellent understanding of SQL and query development, good business acumen, and the ability to work with quantitative and business teams. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, an ability to work in a fast-paced and ever-changing environment, and driven by a desire to innovate in this space.

Key Responsibilities

* Develop SQL queries to retrieve data involving complex business logics

• Build automated reports on Excel & visualization tools
• Build and maintain recurring metrics and reports
• Ad hoc data retrieval and analysis using relational databases, Excel, and other data management systems to fetch raw data and analyze it to develop insights to solve business problems
• Conduct deep dives to identify business performance trends, customer pain points, and potential opportunities for reducing defects & costs, whilst maintaining high bar on Customer Experience
• Support program managers during large-scale feature, product, and business launches
• Plan and execute multiple projects, collaborating cross-functionally/geographically

A Day in the Life

* Data Extraction: Bringing forward data in a clear & concise manner that will help drive business functions & decisions.

• Deep Dives: Conducting deep dives to identify customer pain points and potential solves for reducing concessions & defects, whilst maintaining high bar on Customer Experience.
• Dashboarding: Creating functional and effective dashboards to enable visibility into KPI's for concessions reduction & insight generation into new areas of opportunity across our various charters.

Essential Qualifications

* 2+ years of Excel or Tableau (data manipulation, macros, charts, and pivot tables) experience

• Bachelor's degree in Engineering, Mathematics, Statistics, or similar quantitative discipline
• Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
• Experience with SQL
• Communication skills – ability to communicate (written and spoken). Demonstrated ability to communicate complex technical problems in simple plain stories. English level (Reading, writing, speaking); Japanese Business Level or higher (JLPT N1 or N2)

Preferred Qualifications

* Experience using very large datasets

• Ability to present information professionally & concisely with supporting data
• Ability to work effectively & independently in a fast-paced environment with tight deadlines
• Ability to engage with cross-functional teams for implementation of project and program requirements

What We Offer

* Competitive salary

• Opportunity to work with a global leader in customer-centricity
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Comprehensive benefits package

How to Apply

If you are a motivated and results-driven professional with a passion for data analysis and customer-centricity, we encourage you to apply for this exciting role. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

About arenaflex

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Disclaimer

arenaflex is not responsible for any errors or inaccuracies in the job posting. The company reserves the right to modify or cancel the job posting at any time without notice. Apply for this job