Experienced Bilingual Spanish/English Customer Experts – Remote Work Opportunity at arenaflex

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global leader in digital business services, we're committed to delivering exceptional experiences that drive growth, innovation, and customer satisfaction. We're now seeking highly motivated and bilingual Spanish/English Customer Experts to join our remote team and help us achieve our vision.

About arenaflex

arenaflex is a global, digital business services company that empowers businesses to thrive in a rapidly changing world. With over 500,000 passionate and inspired people speaking more than 300 languages, we're uniquely positioned to provide cutting-edge solutions that drive meaningful and sustainable growth. Our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment.

Benefits of Working with arenaflex

At arenaflex, we're committed to providing a comprehensive benefits package that supports your well-being, career growth, and work-life balance. Some of the benefits you can expect include:

• Paid Training to help you develop your skills and expertise
• Competitive Wages that reflect your value and contributions
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to recharge and pursue your passions
• Employee wellness and engagement programs to support your mental and physical health

Teleperformance and You

At arenaflex, we believe in empowering our employees to make a meaningful impact on our clients' businesses. Through a balanced high-tech and high-touch approach, we help companies adapt quickly to changing needs and deliver exceptional customer experiences. As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life, work in a collaborative and engaging environment, and discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to providing opportunities for growth, development, and career advancement.

Work from Home Requirements

As a remote employee, you'll need to meet the following requirements:

• Internet Requirements:

+ Minimum subscribed download rate equal or exceeds 15.0 Mbps + Minimum subscribed upload rate equal or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN + Proof of internet speed required

• Clean and quiet workspace

Responsibilities

As a Bilingual Spanish/English Customer Expert, your primary responsibilities will include:

• Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Meeting sales objectives as defined

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that we do. To be considered for this role, you'll need to meet the following qualifications:

• Bilingual Spanish/English
• 6 months customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral and written communication skills
• 6 months Call Center experience, preferred
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills
• 6 months sales experience minimum
• Able to work independently
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Strong listening skills
• Superior negotiating skills

Simple Application Process

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Apply To This Job Note: The job description has been rewritten to meet the requirements, and the company name "arenaflex" has been used as the replacement for "Teleperformance". Apply for this job