Experienced Full Stack Customer Service Representative – Bank and Credit Union Contact Center

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking a highly skilled and motivated Customer Service Representative to join our Bank and Credit Union Contact Center team. As a key member of our team, you will be responsible for providing top-notch support to our financial institution clients and their customers, helping them navigate a wide range of financial needs and issues.

About arenaflex

arenaflex is a leading provider of technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We're proud to be a company that values innovation, collaboration, and customer satisfaction above all else.

Job Summary

As a Customer Service Representative on our Bank and Credit Union Contact Center team, you will be the face of arenaflex, providing exceptional support to our financial institution clients and their customers. You will be responsible for resolving customer inquiries and issues in a timely and professional manner, while also ensuring system security and adhering to our clients' security requirements. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we want to hear from you!

Responsibilities

* Provide assistance to our financial institution clients' customers and members, similar to an over-the-phone personal banker

• Assess the nature of customer inquiries and issues, and resolve them in a timely manner
• Verify customer information prior to performing any modifications or resets, according to our clients' security requirements
• Communicate customer needs and expectations to the appropriate personnel, and follow escalation procedures to ensure complex support issues are resolved
• May perform other job duties as assigned

Requirements

* At least 1 year of customer service experience

• Schedule Adherence is monitored; must be able to adhere to a published break and lunch schedule
• Proven ability to remain calm in stressful situations
• Comfortable navigating multiple systems while assisting customers
• Ability to communicate clearly and understandably
• Full-Time candidates must be able to work a 363/24/7 call center schedule, including nights, weekends, and holidays
• Must be able to acquire (at their own cost) internet that can support a stable and consistent connection with a minimum of 20 mbps download speed and 10 mbps upload speed

Nice to Have

* Customer service and multi-tasking skills

• Ability to listen to and empathize with customers
• Ability to use the tools provided for first call resolution
• Self-developer, takes initiative on career path
• Experience in call center, bank, or credit union industries

What We Offer

* Competitive salary

• Opportunities for career advancement and professional growth
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements, including remote work options
• Ongoing training and development opportunities
• Recognition and rewards for outstanding performance

Why Join arenaflex?

* arenaflex is a company that values innovation, collaboration, and customer satisfaction above all else

• We're proud to be a company that recognizes the value of our associates and believes much of our company's strength and success depends on their well-being
• We offer outstanding benefit programs to ensure the physical, mental, and financial well-being of our people is always met
• Our culture is exceptional, and we do great things together; rising to meet challenges and seeking opportunities is part of who we are as an organization

Equal Employment Opportunity

arenaflex is an equal opportunity employer and is committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're excited to hear from you and look forward to the opportunity to discuss this role further. Apply for this job