Experienced Full Stack Customer Service Manager – Airline Industry Operations

Join Today: arenaflex Customer Service Jobs $25 An Hour

About arenaflex

At arenaflex, we're not just a leading airline, we're a family of passionate individuals who share a common goal: to deliver exceptional customer experiences that exceed expectations. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible in the airline industry. Our team is dedicated to fostering a culture of collaboration, creativity, and continuous learning, where every individual has the opportunity to grow and thrive.

Why Join arenaflex?

As a Customer Service Manager at arenaflex, you'll be part of a dynamic team that's shaping the future of air travel. You'll have the opportunity to work with a diverse group of talented professionals, each bringing their unique perspectives and expertise to the table. Our company culture is built on the principles of empathy, integrity, and trust, and we're committed to creating a workplace that's inclusive, supportive, and fun.

Job Summary

We're seeking an experienced Customer Service Manager to join our team at arenaflex. As a key member of our Airports Group within the Customer Experience Division, you'll be responsible for driving operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being. If you're a motivated and results-driven individual with a passion for delivering outstanding customer experiences, we want to hear from you!

Key Responsibilities

* Drives functional excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being.

• Be a safety advocate: Identify safety concerns and address them on a case-by-case basis.
• Establish team and individual objectives aligned with departmental and organizational targets; Mentor and guide frontline colleagues in skill development, customer care excellence, and company culture behaviors.
• Establish and advance successful relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride.
• Successfully allocate resources and provide suitable support to empower teams to achieve functional objectives in a safe manner.
• Ensure the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments.
• Advance effective communication among departments to engage our team to work together to achieve shared objectives.
• Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policy/procedure.
• Embody the fundamental values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability)
• Oversee escalated service issues and be visible to colleagues when issues arise.
• Convey key corporate and local information to frontline leaders in a productive and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality.
• Ability to learn and apply association contract rules/regs in daily communications with frontline colleagues and local association leaders.

Essential Qualifications

* Bachelor's Degree

• 3 years of experience leading others
• Knowledge of organizational policies and procedures and functional automation applications
• Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment
• Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as needed
• Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems
• Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take corrective action
• Strong critical thinking skills
• Ability to work independently as well as collaboratively
• Ability to work under demanding operational circumstances
• Ability to focus on and execute with a need to get moving and accuracy
• Ability to use sound business judgment to resolve issues with internal and external clients
• Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, etc.
• Has USPS clearance or the ability to obtain USPS clearance (USPS has a five-year US residency requirement)
• Ability to work additional hours when operational needs arise
• Ability to work rotating shifts, including weekends, holidays, and days off

Preferred Qualifications

* Past airport customer service experience

• Instruction and earlier professional training
• Knowledge of organization arrangements and systems and functional automation applications

What You'll Get

As a valued member of our team, you'll enjoy a comprehensive benefits package that includes:

• Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
• Health programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join the arenaflex Family

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and fun. We believe in the importance of diversity and inclusion, and we're proud to be an equal opportunities employer. If you're a motivated and results-driven individual with a passion for delivering outstanding customer experiences, we want to hear from you!

Are You the One We're Looking For?

If you believe you have what it takes, submit your application without delay. We're eager to hear from talented candidates like you. Apply To This Job Apply for this job