Experienced Insurance Customer Service Representative I – Insurance Claims and Customer Support

At arenaflex, we're dedicated to providing exceptional customer experiences and innovative solutions to our members. As a leading provider of insurance services, we're committed to helping and serving our community, and we're looking for talented individuals to join our team. If you're passionate about delivering top-notch customer service and have a strong desire to learn and grow, we encourage you to apply for our Insurance Customer Service Representative I role.

About arenaflex

arenaflex has been a trusted name in the insurance industry for over a century, earning the trust of millions and consistently ranking as a top employer and best place to work across the Northeast. Our mission remains the same: to help and serve our members with excellence. We're proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We're an equal opportunity employer, committed to creating an inclusive and supportive work environment where everyone can thrive.

Job Summary

As an Insurance Customer Service Representative I, you'll play a vital role in processing incoming insurance mail, assisting with day-to-day servicing of property/casualty lines, and providing exceptional customer service to our members. You'll work under direct supervision, learning all aspects of the Insurance Customer Service function and developing strong computer skills utilizing insurance software and the Microsoft Office platform. This is an excellent opportunity to grow your career and develop a strong understanding of the insurance industry.

Key Responsibilities

* Answer incoming phone calls to process address change requests, claim-related calls, and payments

• Learn how to counsel clients on procedural matters affecting claims and advise clients of options available to them in pursuing a claim
• Process discounts received through email or mail, using judgment to apply effective dates and ensure proper documentation is received
• Assist CSR II and Lead CSR in research of premium differences to identify origin of difference and develop an understanding of the theory of rating
• Develop strong computer skills utilizing insurance software and the Microsoft Office platform
• Adapt a Five Diamond Service attitude, focusing on building strong customer relationships
• Process returned mail received from insureds and insurance companies, striving to obtain working knowledge of impacts of errors and correct errors in a timely and effective manner

Qualifications

* High School Diploma or GED required

• Attainment of P&C License required within two years of job entry
• Experience in a customer service environment preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Ability to learn and apply new skills and knowledge quickly

Essential Skills and Competencies

* Strong customer service skills, with a focus on building strong relationships with members

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
• Ability to learn and apply new skills and knowledge quickly, with a strong desire to grow and develop in the role
• Strong computer skills, with the ability to utilize insurance software and the Microsoft Office platform
• Ability to work in a fast-paced environment and adapt to changing priorities

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop in their careers. As an Insurance Customer Service Representative I, you'll have access to a range of training and development opportunities, including:

• On-the-job training and mentorship from experienced colleagues
• Ongoing education and training in insurance industry best practices and software
• Opportunities for advancement to senior roles, including CSR II and Lead CSR positions
• Access to a range of benefits, including health insurance, retirement plans, and paid time off

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment, with a strong focus on teamwork and collaboration. Our company culture is built on the principles of respect, empathy, and inclusivity, and we're committed to creating a workplace where everyone can thrive. As an Insurance Customer Service Representative I, you'll work in a fast-paced environment, with a focus on delivering exceptional customer service and supporting the growth and development of our members.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and a range of benefits, including:

• Competitive salary
• Health insurance
• Retirement plans
• Paid time off
• Access to a range of employee perks and discounts
• Opportunities for advancement and career growth

How to Apply

If you're passionate about delivering exceptional customer service and have a strong desire to learn and grow, we encourage you to apply for our Insurance Customer Service Representative I role. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you! Apply To This Job Apply for this job