Immediate Hiring: Remote Customer Service Fraud Specialist at arenaflex

Join arenaflex, a leading innovator in the payments technology landscape, as we seek a highly skilled and motivated Remote Customer Service Fraud Specialist to join our dynamic team. As a key member of our customer service team, you will play a vital role in ensuring the security and integrity of our customers' financial transactions. If you are passionate about delivering exceptional customer service, have a keen eye for detail, and are eager to learn and grow with a forward-thinking company, we encourage you to apply for this exciting opportunity.

What Part Will You Play?

As a Remote Customer Service Fraud Specialist at arenaflex, you will be responsible for:

• Responding to 25 or more account inquiries per hour, providing merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
• Assisting with the completion of the lost/stolen report, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity.
• Building credit card replacement orders and completing shipping materials.
• Building knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations, and analytic techniques, and the expertise of more experienced fraud analysts.

What Are We Looking For in This Role?

We are seeking a highly motivated and detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service. The ideal candidate will have:

• A High School Diploma or Equivalent
• A minimum of at least six months of contact center or work-from-home contact center experience in the last 18 months
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Flexibility to work mid-shift to late shifts, including weekends
• Ability to be on camera at all times
• Strong attention to detail and ability to maintain confidentiality

Preferred Qualifications

* 12 months of contact center or work-from-home contact center experience in the last 18 months

• Banking customer service experience

What Are Our Desired Skills and Capabilities?

* Skills/Knowledge: Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

• Job Complexity: Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice.
• Supervision: Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

What Can You Expect from arenaflex?

As a Remote Customer Service Fraud Specialist at arenaflex, you can expect:

• A competitive salary
• Opportunities for career growth and professional development
• A comprehensive benefits package, including medical, dental, and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service
• A dynamic and supportive work environment
• The opportunity to work with a forward-thinking company that is passionate about delivering exceptional customer service and ensuring the security and integrity of our customers' financial transactions

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. To apply, please click on the link below: Apply To This Job

Simple Application Process

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About arenaflex

arenaflex is a leading innovator in the payments technology landscape, dedicated to delivering exceptional customer service and ensuring the security and integrity of our customers' financial transactions. We are passionate about creating a dynamic and supportive work environment that fosters growth, innovation, and collaboration. Join us and be a part of our journey to shape the future of payments technology.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. If you require reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [insert contact email]. Apply for this job