Immediate Hiring: Remote Customer Experience Representative at arenaflex

Join arenaflex's dynamic team and embark on a rewarding career journey as a Remote Customer Experience Representative! At arenaflex, we're committed to revolutionizing the way we approach mental health and wellness services. As the world's largest provider of mental health services and GuidanceResources for life, we're dedicated to empowering employees to lead healthier and more productive lives, while driving organizational excellence. With a comprehensive approach to care and a relentless commitment to innovation, we're shaping the future of mental health services.

About arenaflex

arenaflex is a pioneering organization that provides personalized and fully integrated programs, including behavioral health, absence management, and wellness journeys. Our services are designed to support employees in achieving their full potential, while driving organizational success. With a presence in over 200 countries and a client base of over 78,000 organizations, we're a leader in the mental health services industry.

Job Summary

We're seeking a highly skilled and empathetic Customer Experience Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our healthcare providers and clients in a call center environment. Your primary focus will be on effectively resolving customer issues, complaints, and inquiries, ensuring complete client satisfaction.

Primary Responsibilities

As a Customer Experience Representative at arenaflex, you'll be responsible for:

• Gaining a full understanding of Employee Assistance Programs and Managed Care products and transferring that knowledge to satisfy our callers' needs and concerns
• Allowing callers to express their needs, concerns, and questions without interruption
• Listening effectively to identify and respond to the needs of the caller while remaining empathetic and assuring in matters of behavioral health
• Reading, comprehending, and explaining behavioral health benefits in a clear, concise, and professional manner
• Responding to calls by providing correct benefit and status information while remaining professional and empathetic at all times
• Maintaining consistently:

+ An average call time of less than 4 minutes + After-call work under 3 minutes + Abandonment rate below 3% + Resolving customer issues by remaining professional on the phone and ending the call with the arenaflex close

• Documenting calls efficiently with detail into our software database
• Identifying and researching claim errors and appropriately sending written adjustments to the Claims Department
• Establishing and maintaining strong relationships with Guidance Resources Unit, Care Management, and Network Services team members within arenaflex
• Partnering with other customer service and claim team members to respond quickly to customer needs consistently and positively in order to foster a team environment
• Other duties as assigned

Job Qualifications

To be successful in this role, you'll need:

• A High School Diploma
• Bi-lingual Spanish preferred
• Customer service inbound call center experience required; experience in insurance, benefits, healthcare, or human resources preferred
• Knowledge of CPT/ICD-9 preferred
• Stable work history required
• Computer literacy in Microsoft Office Suite required

Benefits and Perks

As a valued member of our team, you'll enjoy:

• A competitive salary
• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Opportunities for career growth and professional development
• A dynamic and supportive work environment

EEO

arenaflex celebrates diversity and is an equal opportunity employer. We're committed to creating an inclusive and welcoming work environment that values and respects the contributions of all employees. We welcome applications from diverse candidates and are proud to be an employer of choice for individuals from all backgrounds.

We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together! Apply To This Job Apply for this job