Experienced Full Stack Care Advocate Customer Experience – Remote Phone-based Support Specialist

At arenaflex, we're on a mission to transform healthcare by empowering individuals to put emotional health first. We're a next-generation behavioral healthcare company that uses cutting-edge technology to identify and connect people with the resources they need to live the lives they deserve. We're disrupting the current healthcare delivery model and are committed to transforming the lives of millions.

Join Our Team of Passionate Care Advocates

We're seeking experienced and passionate Care Advocates to join our team of dedicated professionals who are committed to making a daily difference in the lives of those we serve. As a Care Advocate, you'll be the first point of contact for individuals seeking support and guidance. You'll be responsible for proactively reaching out to individuals via phone to offer help and support according to program requirements. You'll work closely with a collaborative team of people who share your passion for improving lives and believe in the greater good.

Why We Need You

We're growing, and we need your professional and focused determination to connect the populations we serve to the resources they require. You'll bring all your previous experience in a call center, benefits, claims, or healthcare environment and leverage it to improve lives and bring hope to the world. We want you to bring your optimism and confidence each and every day to inspire others to live a better life.

Who You Are

You're a passionate and open-minded individual who makes a daily difference in the lives of those you touch. You're the person people ask for guidance, help, and direction. You're an optimist who removes obstacles and brings hope to those around you. You're someone who is passionate about mental health and emotional wellbeing, behavioral health, community outreach, resources, healthcare, or active volunteerism.

Key Responsibilities

* Proactively reach out to individuals via phone to offer help and support according to program requirements.

• Work closely with a collaborative team of people who want to change the world.
• Be a key contributor to improving the lives of millions of people by connecting them with the support they need to thrive.
• Utilize cutting-edge technology to identify and connect people with the resources they need to live the lives they deserve.
• Provide outstanding customer service over the phone and via email.
• Facilitate and navigate tough or emotional conversations.
• Build relationships and trust through conversations.
• Be a time management guru and efficiently move through a to-do list and effectively prioritize and triage competing demands.

Essential Qualifications

* At least 1-year of outbound customer experience in a call center, claims, benefits, fundraising, or healthcare scheduling practices.

• Passionate about mental health and emotional wellbeing, behavioral health, community outreach, resources, healthcare, or active volunteerism.
• Excellent interpersonal skills (communication and listening), especially over the phone, and a willingness to receive feedback.
• Focused and determined, optimistic and creative.
• College graduate or have an Associate's degree in a customer-related field.
• Ability to work Monday - Friday 2:45pm - 6:45pm CST.

Preferred Qualifications

* Experience working in a high call volume environment.

• Adept at learning to use various tech tools and seeing them as a way to make your work easier and enhance your impact.
• Accountable and collaborative, with the ability to work independently and proactively take ownership of key tasks.
• Growth-oriented, with a willingness to learn and grow with the company.
• Open-minded, non-judgmental, compassionate, flexible, and have good humor.

What We Offer

* The opportunity to be a part of a team of some of the smartest, most enthusiastic, and dedicated people you'll ever meet.

• An innovative care experience, driven by technology but focused on human connection.
• Full-time employee position, with a generous benefits package, including medical, dental, STD, LTD, and life insurance, PTO/sick leave/holiday pay, and 401K.
• The chance to make a significant impact and be part of a team that's transforming the lives of millions.

Work Environment and Company Culture

We're a remote-friendly company that values flexibility and work-life balance. Our team is passionate about improving lives and believes in the greater good. We're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of continuous learning and growth, and we offer opportunities for professional development and advancement.

Compensation and Perks

We offer a competitive salary and a generous benefits package, including medical, dental, STD, LTD, and life insurance, PTO/sick leave/holiday pay, and 401K. We also offer opportunities for professional development and advancement, as well as a fun and supportive work environment.

How to Apply

If you're passionate about improving lives and believe in the greater good, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of diversity, equity, and inclusion, and we're committed to making arenaflex a place where everyone can thrive.

California Residents

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Remote Work

arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about improving lives and believes in the greater good. We're committed to creating a work environment that's inclusive, supportive, and empowering. Apply for this job