Immediate Hiring: Provider Customer Service Call and Chat Representative – Remote Opportunity at arenaflex

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two calls or chats are ever the same? If so, we invite you to join arenaflex as a Provider Customer Service Call and Chat Representative. This is a unique opportunity to work in a 100% remote setting, where you'll have the flexibility to work from anywhere and make a real difference in the lives of healthcare providers and their patients. At arenaflex, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our team is dedicated to making a positive impact, and we're looking for talented individuals like you to join our mission. As a Provider Customer Service Call and Chat Representative, you'll play a critical role in supporting healthcare providers who care for our members. You'll be responsible for providing timely and accurate responses to their questions, resolving issues, and ensuring that they have the information they need to deliver high-quality care.

About arenaflex

arenaflex is a leading healthcare company that's committed to making a difference in the lives of millions of people. We're a dynamic and innovative organization that's constantly seeking new ways to improve the healthcare experience. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals who share our vision.

Primary Responsibilities

As a Provider Customer Service Call and Chat Representative, you'll be responsible for:

• Serving as the advocate for healthcare providers by demonstrating accountability and ownership to resolve issues
• Providing timely and accurate responses to questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
• Quickly and effectively triaging contacts from healthcare professionals, including physician offices, clinics, and billing offices
• Researching and dissecting complex prior authorization and claim issues, and taking appropriate steps to resolve identified issues
• Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business
• Influencing providers to utilize self-service digital tools, assisting with navigation questions, and selling the benefits of the tool

Required Qualifications

To be successful in this role, you'll need:

• A high school diploma or equivalent work experience
• 1 year of customer service experience analyzing and solving customer concerns
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• A typing speed of 35-40 WPM with accuracy of 90%
• Ability to work full-time (40 hours/week) Monday - Friday between 10:35am - 7:05pm CST, with flexibility to work occasional overtime, weekends, and holidays
• Must be 18 years of age or older

Preferred Qualifications

While not required, we're looking for candidates with:

• Experience in a related environment, such as a call center or customer service role
• Prior healthcare experience and knowledge of healthcare terminology

Soft Skills

To succeed in this role, you'll need:

• Ability to multitask, including the ability to type in multiple conversations
• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and Empathy
• Active Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills

Telecommuting Requirements

To work remotely, you'll need:

• To reside within the state of Indiana
• Ability to keep all company-sensitive documents secure
• A dedicated work area established that is separated from other living areas and provides information privacy
• A location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Compensation and Benefits

As a Provider Customer Service Call and Chat Representative, you'll be rewarded with:

• A competitive salary, ranging from $16.88 to $33.22 per hour based on full-time employment
• A comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Opportunities for career growth and development

Diversity and Inclusion

At arenaflex, we're committed to creating a diverse and inclusive work environment that reflects the communities we serve. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, identity, or circumstances. We're an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

How to Apply

If you're ready to join a dynamic and innovative organization that's making a real difference in the lives of millions of people, apply now! We're excited to hear from you and learn more about your qualifications and experience. Apply for this job