Experienced LiveChat Agent - Marketing: Join arenaflex's Dynamic Team and Revolutionize Customer Engagement

As a leading innovator in the industry, arenaflex is constantly pushing the boundaries of what's possible. We're now seeking a highly skilled and motivated LiveChat Agent - Marketing to join our team and play a pivotal role in shaping the customer experience. This is an exceptional opportunity for a talented individual to leverage their expertise and passion for delivering exceptional customer service, while working in a dynamic and supportive environment.

About arenaflex

arenaflex is a forward-thinking organization that's dedicated to revolutionizing the way businesses interact with their customers. Our commitment to innovation and excellence has earned us a reputation as a leader in our industry, and we're now seeking like-minded individuals to join our team. With a strong focus on customer satisfaction, arenaflex is the perfect place for those who share our passion for delivering exceptional experiences.

The LiveChat Agent - Marketing Role

As a LiveChat Agent - Marketing, you'll be the first point of contact for potential customers visiting our websites. Your primary responsibility will be to engage with visitors through real-time live chat, validating and prequalifying leads to drive business growth. This role is critical to the marketing team, and your success will directly impact the business.

Key Responsibilities

* Engage with website visitors through real-time live chat to validate and prequalify leads

• Enter marketing qualified leads into Salesforce.com
• Transition qualified leads to Sales Managers as Salesforce.com Opportunities
• Develop a deep understanding of arenaflex's products and services
• Stay informed on arenaflex's product features, promotions, and FAQs
• Create canned responses and enhance tagging system in live chat platform
• Enhance training and best practices documentation
• Develop and communicate ideas for improvement in our customer journey
• Monitor KPIs: response time, customer satisfaction, volume/schedule, etc.
• Collaborate with sales team and key marketing team members, related to leads and live chat
• Perform other assigned tasks

Requirements

* Commercial modular construction industry experience is preferred, but not required

• Live chat, B2B Telemarketing or sales experience is preferred
• Salesforce.com experience is preferred
• Excellent verbal and written communication skills
• Keen ability to multitask and prioritize
• Organized with attention to detail
• Customer service oriented
• Empathy and patience in dealing with various customer inquiries
• Self-motivated and self-starter with strong work ethic and integrity
• Tactful and inquisitive
• Proficient in MS Office
• Minimum accurate typing speed of 50 wpm
• Must comply with all arenaflex employment policies

Nice-to-Haves

* Experience in the commercial construction industry

• Experience with live chat platforms
• Familiarity with digital marketing strategies

Benefits

* Health insurance

• 401(k)
• Tuition reimbursement
• Work from home flexibility
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. Our team members are our greatest asset, and we're dedicated to providing them with the tools, resources, and opportunities they need to succeed. If you're a motivated and talented individual who shares our passion for delivering exceptional customer experiences, we want to hear from you.

How to Apply

If you're ready to take your career to the next level and join a dynamic team of innovators, apply now! We can't wait to hear from you and explore how you can contribute to arenaflex's continued success. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, respectful, and free from discrimination. If you require accommodations during the application or hiring process, please don't hesitate to contact us. Apply for this job