Immediate Hiring: Customer Support Representative - Japan - Work From Home at arenaflex
Join arenaflex's Dynamic Team and Revolutionize the Biotech Industry!
Are you a passionate and results-driven individual looking for a challenging and rewarding career opportunity? Do you have a strong background in customer support and a keen interest in the biotech industry? Look no further! arenaflex is seeking a highly skilled Customer Support Representative to join our rapidly expanding team in Japan. As a Customer Support Representative, you will play a critical role in delivering exceptional customer experiences, driving customer satisfaction, and reinforcing arenaflex's position as a biotech industry leader.
About arenaflex
arenaflex is a cutting-edge biotech company that is revolutionizing the industry with its innovative Synthetic DNA technology. Our mission is to empower scientists and researchers to push the boundaries of what is possible, and our products are designed to enable widespread health and sustainability. With a strong focus on customer satisfaction and a commitment to excellence, we are seeking a talented and motivated individual to join our team.
The Role
As a Customer Support Representative, you will be responsible for delivering concierge-level support to our customers, including sales staff, field application scientists, and technical support specialists. You will interact with a wide range of customers who are engaged in groundbreaking genetics research, and your goal will be to achieve high customer satisfaction scores, drive loyalty to arenaflex's products, and reinforce the quality of our brand.
Key Responsibilities:
* Respond to and resolve product, service, and order inquiries and problems via email, chat, and phone
- Identify the cause of the problem, collaborate with other stakeholders to develop a solution, present the solution to the customer, and follow up to ensure the customer is completely satisfied
- Process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff, resolving any errors effectively and efficiently
- Provide information and guidance to help customers decide which product to buy, navigate and use our ecommerce website, understand the status of their order, and stay current on the status of key account orders currently in the production pipeline
- Generate sales quotes for sales reps within Salesforce quote to cash system
- For Japan position: Provide guidance on Asia region import/export logistics and compliance
What You'll Bring to the Team:
* Bachelor's degree, preferably in life sciences or related field
- 1-2 years work experience in biotech industry
- 2+ years customer-facing experience
- Excellent verbal and written communication skills
- Attention to detail
- Ability to multi-task, prioritize, and manage time effectively
- Strong computer skills, familiarity with G-Suite, preferably including Salesforce
- For Japan position: Familiarity with Asia region import/export logistics and compliance
Work Environment and Company Culture:
* Flexible work hours are preferred; will be supporting different time zones
- Two available shifts, Monday through Friday 6:00am - 3:00pm or 8:00am - 5:00pm plus flexible weekend shifts
- arenaflex is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law
Career Growth Opportunities and Learning Benefits:
* arenaflex offers a comprehensive training program to ensure that you have the skills and knowledge you need to succeed in your role
- Opportunities for career growth and advancement within the company
- Access to cutting-edge technology and innovative products
- Collaborative and dynamic work environment
Compensation, Perks, and Benefits:
* Competitive salary
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for professional development and growth
- Collaborative and dynamic work environment
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to hearing from you. Apply To This Job Apply for this job