Experienced Customer Service Specialist - Full-time at arenaflex

Join arenaflex, a leading company in the retail industry, as we seek an experienced Customer Service Specialist to join our team. As a Customer Service Specialist, you will play a vital role in ensuring high levels of customer satisfaction through excellent sales service, building productive trust relationships with wholesale and retail customers, and processing sales transactions accurately and consistently with policies and procedures.

About arenaflex

arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We believe in careers that grow with you and provide opportunities for innovation, growth, and discovery. Our mission is to help our employees and their families live healthier, save smarter, and feel better. We offer a wide range of world-class benefits designed for you, from retirement to healthcare, total well-being to your daily commute.

Job Description

As a Customer Service Specialist at arenaflex, you will be responsible for:

• Ensuring high levels of customer satisfaction through excellent sales service
• Assisting customers in person and over the phone by determining needs and presenting appropriate products and services
• Building productive trust relationships with wholesale and retail customers
• Processing sales transactions accurately and consistently with policies and procedures
• Following and achieving sales goals on a monthly, quarterly, and yearly basis
• Maintaining precise work order files and formulas
• Pulling appropriate products from the sales floor or warehouse
• Tinting and mixing products, as needed, to customer specifications
• Stocking shelves and setting up displays
• Cleaning store equipment
• Loading/unloading delivery trucks
• Assisting in making deliveries, as needed
• Maintaining in-stock and presentable condition assigned areas
• Remaining knowledgeable on products offered and discussing available options
• Complying with inventory control procedures
• Suggesting ways to improve sales

Responsibilities

* Provide exceptional customer service, ensuring high levels of customer satisfaction

• Build and maintain strong relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Meet and exceed sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull and stock products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Clean and maintain store equipment
• Load and unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Requirements

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to arenaflex, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to arenaflex, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

* Have at least a High School diploma or GED

• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Benefits

* Competitive salary

• Comprehensive benefits package, including health, dental, and vision coverage
• Flexible Spending Accounts (FSAs)
• Disability coverage
• Security and retirement benefits
• Generous time away from work package, including vacation, holidays, and military leave
• Opportunities for career growth and development

Work Environment

* Work in a fast-paced retail environment

• Collaborate with a diverse team of professionals
• Opportunities for professional growth and development
• Competitive salary and benefits package

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to submit your application. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

VEVRAA Federal Contractor

arenaflex is a VEVRAA Federal Contractor and requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Application Process

Please note that arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Apply for this job