Experienced Customer Service Representative - Hybrid Work Model

At arenaflex, we're more than a financial service provider; we're a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, you'll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store experiences.

Overview

arenaflex is a leading provider of financial services, dedicated to delivering innovative solutions that meet the evolving needs of our customers. Our team is passionate about creating a culture of excellence, where every individual has the opportunity to grow and thrive. As a Customer Service Representative, you'll be part of a dynamic team that's committed to providing exceptional customer service, driving business growth, and fostering a culture of inclusivity and respect.

Responsibilities

As a Customer Service Representative, your key responsibilities will include:

• Forge connections with customers to cultivate lasting relationships that drive repeat business
• Skillfully review, validate, and process customer transactions with accuracy, including check cashing, money transfer, and customer payments
• Proactively maximize customer success by offering personalized financial services that fit their lifestyle
• Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system
• Build new business by completing inbound and outbound call campaigns daily
• Assist in customer account management and collections by accepting payments, monitoring, and managing customer appointments
• Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
• Engage in ongoing training and remain updated on our evolving products and processes
• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
• Maintain a full-time work schedule with regular, in-person attendance, including weekends

Qualifications

To be successful in this role, you'll need:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Professional demeanor with customers and peers
• Meticulous attention to detail and ability to accurately enter data
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
• Must be at least 18 years of age
• Background check required (subject to applicable law)
• Ability to meet the physical demands for this position, which frequently include:

+ The ability to remain in a stationary position, including standing up to 90% of the time + The ability to move and transport up to 25 pounds + The ability to move about inside and outside of the store + The operation of mechanical controls, such as a keyboard

Preferred Qualifications and Skills

While not required, the following qualifications and skills are highly desirable:

• Experience in check cashing, document verification, and/or money order processing
• Prior cash handling, cash drawer/vault management experience
• Bilingual (English/Spanish) is a plus and may be required for certain locations

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your personal and professional growth. Our benefits include:

• A comprehensive new hire training program
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Performance-based career advancement
• Educational Reimbursement Program
• Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
• Company-Sponsored Life and AD&D Insurance
• Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
• Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
• Diverse Culture and Inclusive Environment
• A relaxed, business casual dress code that includes jeans and sneakers!

Our Compensation

The base pay for this position is $20.00/hr. The compensation listed represents only the base pay for this position, which is just one of the many elements of the arenaflex Total Compensation package.

About Us

arenaflex is a leading provider of financial services, dedicated to delivering innovative solutions that meet the evolving needs of our customers. Our team is passionate about creating a culture of excellence, where every individual has the opportunity to grow and thrive.

Equal Opportunity Employer

arenaflex is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply.

Apply Now

If you believe you have what it takes to join our team, submit your application without delay. We're keen to hear from talented candidates like you. Apply To This Job Apply for this job