Experienced Customer Service Representative – Housing Customer Service Center

Join the arenaflex team and become a vital part of our mission to provide exceptional customer service to our students, faculty, staff, and guests. As a Customer Service Representative in our Housing Customer Service Center, you will be the first point of contact for our community, and your passion for delivering outstanding service will make a significant difference in their lives.

About arenaflex

arenaflex is a leading organization in the education sector, dedicated to providing innovative services that enhance the university experience for over 65,000 students, athletes, faculty, staff, and guests. Our six central business units, including USC Housing, work tirelessly to create a welcoming and inclusive environment that fosters growth, learning, and well-being. We are driven by our commitment to uphold our six unifying values: Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

The Opportunity

As a Customer Service Representative in our Housing Customer Service Center, you will have the opportunity to make a real impact on the lives of our students, faculty, staff, and guests. You will be responsible for providing exceptional customer service, resolving issues, and ensuring full customer satisfaction. Your strong communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.

Key Responsibilities

* Provide customer service to students, faculty, staff, and external customers, meeting their needs, offering options, and resolving problems in a timely and professional manner.

• Maintain a friendly, helpful demeanor and ensure full customer satisfaction without unnecessarily referring customers to other staff members.
• Provide information regarding policies and procedures, terms, and programs relating to the service area for students, parents, faculty, administrators, staff, and outside customers.
• Identify and prioritize problems and issues related to the service area, perform research, offer solutions, options, and strategies, and refer to appropriate personnel or departments as needed.
• Use information systems to input data, maintain databases, perform research for projects or issues, generate reports, and track problem status until resolution is achieved.
• Study and maintain currency with all applicable policies and procedures, contracts, and related legal issues.
• Interpret terms and conditions of contracts, authorize changes or exceptions to contract terms, generate contracts for forms for distribution, and process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork.
• Represent the department to students, parents, faculty, administrators, staff, and other outside customers, and may act as a representative for the department at internal committee meetings, such as the Customer Service Planning Group.
• Train, schedule, assign, and prioritize workloads, interpret operating policies and procedures, ensure timely completion of departmental work, and may lead student workers.
• Notify appropriate personnel in the event of an emergency, maintain complete and accurate records of all student- or staff-related safety incidents, and provide services including processing and delivery of mail and packages, receiving key deposits, issuing keys, and maintaining and balancing a cash drawer on a daily basis.

Essential Qualifications

* Minimum Education: High School Diploma or equivalent.

• Minimum Experience: 1 year of customer service experience, with combined education/experience as a substitute for minimum experience.
• Minimum Field of Expertise: Customer Service.
• Valid CA driver's license required, with participation in the Department of Motor Vehicles (DMV) Pull Notice System.
• A strong commitment to arenaflex's Unifying Values of integrity, excellence, diversity, equity, and inclusion, well-being, open communication, and accountability.

Preferred Qualifications

* Bachelor's Degree in a related field.

• 2 years of customer service experience, with a focus on student counseling or customer service.
• Strong knowledge of policies and procedures, contracts, and related legal issues.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to work in a fast-paced environment, with a strong attention to detail and ability to prioritize tasks.

Skills and Competencies

* Excellent communication, problem-solving, and interpersonal skills.

• Ability to work in a fast-paced environment, with a strong attention to detail and ability to prioritize tasks.
• Strong knowledge of policies and procedures, contracts, and related legal issues.
• Ability to maintain a friendly, helpful demeanor and ensure full customer satisfaction.
• Strong analytical and problem-solving skills, with the ability to identify and prioritize problems and issues.
• Ability to use information systems to input data, maintain databases, perform research for projects or issues, generate reports, and track problem status until resolution is achieved.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a wide range of benefits and programs that support our staff and their families, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package.

• As a member of the arenaflex team, you will have the opportunity to develop your skills and expertise, with access to training and development programs, mentorship, and career advancement opportunities.
• arenaflex is committed to creating a work environment that fosters growth, learning, and well-being, with a focus on diversity, equity, and inclusion.

Work Environment and Company Culture

* arenaflex is a dynamic and inclusive organization, with a strong commitment to creating a welcoming and inclusive environment that fosters growth, learning, and well-being.

• Our team is passionate about delivering exceptional customer service, with a focus on integrity, excellence, diversity, equity, and inclusion, well-being, open communication, and accountability.
• We offer a flexible and supportive work environment, with a focus on work-life balance and employee well-being.

Compensation, Perks, and Benefits

* Competitive hourly rate range: $18.86 - $20.00.

• Comprehensive benefits package, including health, dental, and vision insurance, retirement savings plan, and paid time off.
• Flexible work arrangements, including remote work options and flexible hours.
• Professional development opportunities, including training and development programs, mentorship, and career advancement opportunities.
• Access to a wide range of benefits and programs that support our staff and their families, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package.

Conclusion

If you are passionate about delivering exceptional customer service and making a real impact on the lives of our students, faculty, staff, and guests, we encourage you to apply for this exciting opportunity. As a Customer Service Representative in our Housing Customer Service Center, you will have the opportunity to develop your skills and expertise, with access to training and development programs, mentorship, and career advancement opportunities. Join the arenaflex team and become a vital part of our mission to provide exceptional customer service and create a welcoming and inclusive environment that fosters growth, learning, and well-being.

Apply Now

If you are ready to take the next step in your career and join the arenaflex team, please apply now. We look forward to reviewing your application and discussing how you can become a vital part of our success story. Apply To This Job Apply for this job