Immediate Hiring: Customer Service Representative - Employee Assistance Program
Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a dynamic and fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Customer Service Representative - Employee Assistance Program. As a key member of our team, you will play a vital role in supporting the provision and use of our Employee Assistance Program (EAP), providing critical support to our members during times of need.
About arenaflex
arenaflex is a leading healthcare company dedicated to delivering innovative solutions that make healthcare more personal, convenient, and affordable. Our purpose is to bring our heart to every moment of our members' health, and we strive to create a culture that is guided by our Heart At Work Behaviors. We believe in empowering our employees to make a difference in the lives of our members and in the communities we serve.
Position Summary
As a Customer Service Representative - Employee Assistance Program, you will be responsible for supporting the provision and use of our EAP, which provides critical support to our members during times of need. You will be the first point of contact for our members, providing empathetic and professional support to help them navigate challenging situations. Your primary responsibilities will include:
- Determining the purpose of each call by actively listening and interacting with callers
- Triage calls in a professional and timely manner
- Connecting members with additional and appropriate benefits/external resources
- Supporting members with troubleshooting and deescalating where needed
- Embodying CVS Core values in each interaction
- Assessing client needs; researching and articulately communicating information regarding pertinent EAP services and resources
- Recognizing crisis situations and evaluating for needed action to minimize risk
- Performing appropriate research in internal databases and online to identify potential providers and resources
- Entering member information into the appropriate EAP system to initiate the case and documenting comments and information thoroughly and professionally
- Receiving calls transferred from counselors and providing immediate member assistance
- Scheduling appointments for members with counselors
- Assisting team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills such as finding childcare, finding eldercare, etc.
- Utilizing relevant Aetna databases to research and identify validated, appropriate member resources
- Providing miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned
Essential Qualifications
* 1+ years' experience in a call center environment
- Experienced in a social, psychological, or human service field providing client support
- Technical requirement for personal residential internet service
- Recommended technical requirements when obtaining your own residential internet service:
+ Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast) + Select a minimum of 25mbps/3mbps + A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation + Consider the internet usage of others in the household during your scheduled working hours
Preferred Qualifications
* Mental health or Human services background preferred
- 1-3 years of healthcare experience preferred
- Education: High School Diploma
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and critical thinking skills
- Ability to maintain confidentiality and handle sensitive information
- Strong organizational and time management skills
- Ability to work effectively in a team environment
- Strong customer service skills
- Ability to adapt to changing situations and priorities
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
- On-the-job training and coaching
- Ongoing education and training programs
- Opportunities for advancement and career growth
- A supportive and collaborative work environment
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced environment where no two days are the same. We are committed to creating a culture that is guided by our Heart At Work Behaviors, which include:
- Empowering our employees to make a difference in the lives of our members and in the communities we serve
- Fostering a culture of innovation and creativity
- Encouraging open communication and collaboration
- Recognizing and rewarding our employees for their contributions and achievements
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and a range of benefits, including:
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) retirement savings plan
- An Employee Stock Purchase Plan
- Paid time off (PTO) and paid holidays
- A fully-paid term life insurance plan
- Short-term and long-term disability benefits
- A range of well-being programs, including fitness classes and wellness workshops
- A CVS store discount and discount programs with participating partners
Conclusion
If you are passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to join arenaflex as a Customer Service Representative - Employee Assistance Program. We offer a dynamic and fast-paced environment where you will have the opportunity to grow and develop your career, while making a difference in the lives of our members. Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job