Immediate Hiring: Customer Service Representative 10A – 6:30P No Weekends – arenaflex

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a highly motivated and results-driven Customer Service Representative to join our team. As a key member of our customer service team, you will play a vital role in providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.

About arenaflex

arenaflex is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. With a culture of continuous improvement built upon the foundation of the arenaflex Business System, we empower our employees to grow, learn, and thrive in a dynamic and inclusive work environment. As an equal opportunity employer, we value diversity and inclusion, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

Job Summary

As a Customer Service Representative, you will be the primary point of contact for our customers, providing timely and effective support to resolve their inquiries, issues, and concerns. You will work closely with our internal teams, including sales, marketing, and product development, to ensure seamless communication and collaboration. Your exceptional customer service skills, combined with your technical knowledge and problem-solving abilities, will make you an invaluable asset to our team.

Key Responsibilities

* Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.

• Handle all inbound calls from our internal and external sources, including giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
• Provide technical support concerning information and specifications for products provided in our arenaflex catalog and catalogs of our other suppliers.
• Input orders utilizing internal ordering software systems.
• Engage closely with the Customer Service team to resolve open questions.
• Work cross-functionally with subject matter experts to resolve open questions.
• Other responsibilities as assigned.

Essential Qualifications

* High school diploma or GED equivalent

• 1+ years of call center experience or equivalent experience in dealing with customers
• On the job experience in working with general automotive mechanics a plus
• ASE certification, automotive experience, tool experience, or related trade school degree a plus

Preferred Qualifications

* 2+ years of call center experience or equivalent experience in dealing with customers

• Experience working in a fast-paced, dynamic environment
• Strong technical knowledge of automotive tools and equipment
• Excellent communication and interpersonal skills
• Ability to work in a team environment and collaborate with cross-functional teams

Required Competencies

* Basic use of PC and keyboard

• Effective verbal and written communication skills
• Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude
• Ability to empathize with customer concerns while maintaining a professional demeanor
• Ability to learn quickly on the job
• Ability to multi-task in a fast-paced office environment
• Ability to answer calls as a primary function of the position

Benefits

* Competitive earning potential: $17/hour + $300 hiring bonus + annual company bonus/gainshare

• Immediate company benefits (medical, dental, vision, life, etc.)
• 401k with company match
• 401k defined contribution after 1 year of service
• High level of employee engagement
• Walking path and gym equipment onsite
• Food trucks on site during the summer
• Dress for your day – every day casual/jeans
• Employee discounts
• 15 days vacation + 4 floating holidays + 8 paid holidays
• Paid maternity & paternity leave
• Tuition reimbursement
• Student loan payment assistance
• Hybrid work environment (2 days remote)
• Annual Day of Caring for employees to volunteer
• Discounts on tools
• Annual team building events

Why Join arenaflex?

* Opportunity to work with a global industrial technology company that is shaping the future of mobility and energy

• Collaborative and inclusive work environment that values diversity and inclusion
• Comprehensive benefits package that supports your physical, emotional, and financial well-being
• Opportunities for career growth and development in a dynamic and fast-paced industry
• Recognition and rewards for outstanding performance and contributions to the team

How to Apply

If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer that values diversity and inclusion. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. We evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. Apply for this job