Experienced Full Stack Customer Service Representative – Remote Phone Support

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for talented individuals to join our team as Customer Service Phone Representatives. As a key member of our Fitness Service and Sales Department, you'll be the first point of contact for our customers, providing exceptional service and support to help them achieve their fitness goals.

About arenaflex

arenaflex is a dynamic and growing company that's passionate about delivering top-notch customer experiences. Our team is dedicated to creating a fun and upbeat atmosphere that's driven by our core values of doing the right thing, owning the outcome of each conversation, exhibiting teamwork, and working at our top level of excellence. We're committed to providing our employees with the tools, training, and support they need to succeed in their roles and grow their careers.

Job Summary

As a Customer Service Phone Representative, you'll be responsible for delivering exceptional service to our customers through inbound and outbound phone calls, as well as SMS (texting) interactions. You'll be the face of arenaflex, providing accurate and helpful information, resolving customer issues, and promoting our products and services. If you're a people person with a passion for customer service, we want to hear from you!

Key Responsibilities

* Deliver exceptional service to customers through inbound and outbound phone calls, as well as SMS interactions

• Answer customer inquiries, resolve issues, and provide accurate and helpful information
• Make outbound appointment setting calls to existing customers
• Maintain accurate and up-to-date database records
• Manage and monitor SMS interactions, providing the same level of exceptional service as phone calls
• Meet Quality Assurance Requirements and other key performance metrics
• Work collaboratively with the team to achieve business objectives and provide a positive customer experience

Essential Duties and Responsibilities

* Have a designated and approved in-home workspace

• Have a secondary workspace in case of technical difficulties
• Meet wired internet speed requirements (tested before hiring)
• Receive inbound calls and respond to customer inquiries
• Place outbound follow-up calls to customers
• Answer SMS messages and respond to customer inquiries
• Answer questions about product details, company information, and account issues for customers
• Perform basic account maintenance activities
• Meet Quality Assurance Requirements and other key performance metrics

Specific Knowledge, Skills, and Abilities

* Excellent interpersonal, written, and oral communication skills

• Ability to type 40 wpm+
• Ability to work on a computer for extended hours as scheduled
• Ability to speak on the phone and send follow-up emails for extended hours as scheduled
• Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
• Previous call center experience preferred
• Ability to learn and navigate new software quickly
• Previous telesales experience a plus, but not required
• Fitness industry experience a PLUS!

Benefits and Perks

* Competitive base wages

• Group healthcare plan
• Paid time off
• Company training
• Career advancement opportunities
• Fitness reimbursement program to promote health and wellness
• Incentive program to boost drive and eagerness to do a great job

Work Environment and Culture

* Remote work environment with flexible scheduling options

• Collaborative and supportive team culture
• Opportunities for career growth and development
• Recognition and rewards for outstanding performance
• Fun and upbeat atmosphere driven by our core values

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Phone Representative and take the first step towards a rewarding and challenging career at arenaflex. Apply To This Job

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team and contribute to our mission of delivering exceptional customer experiences. Don't be shy – apply now and take the first step towards a rewarding and challenging career at arenaflex! Apply for this job