Experienced Customer Service Adviser – Calls and Web Chat for arenaflex

Join arenaflex, a pioneering financial services company, as we revolutionize the way people interact with their money. We're on a mission to make money work for everyone, and we're looking for a talented Customer Service Adviser to join our team. As a Customer Service Adviser, you'll be the first point of contact for our customers, providing support and solutions to their queries, whether it's through phone calls or in-app chat. If you're passionate about delivering exceptional customer experiences, have a strong work ethic, and are eager to learn and grow, we'd love to hear from you.

About arenaflex

arenaflex is a forward-thinking company that's changing the face of financial services. We're committed to making money work for everyone, and we're doing things differently. Our goal is to build a bank that's accessible, transparent, and user-friendly. We believe that everyone deserves a better financial experience, and we're dedicated to making that a reality.

What You'll Be Working On

As a Customer Service Adviser, you'll be part of our Customer Operations team, which is the heart of arenaflex. You'll be responsible for providing exceptional customer support, resolving issues quickly and efficiently, and escalating complex cases to specialist areas when needed. You'll work closely with our customers to understand their concerns, provide solutions, and ensure that they have a positive experience with arenaflex.

Key Responsibilities

* Provide exceptional customer support through phone calls and in-app chat

• Resolve customer queries and issues in a timely and efficient manner
• Escalate complex cases to specialist areas when needed
• Work closely with customers to understand their concerns and provide solutions
• Identify potentially vulnerable customers and financial crime, escalating cases to specialist areas when needed
• Collaborate with colleagues to ensure that customers receive a seamless experience
• Stay up-to-date with arenaflex's products and services to provide accurate information to customers

What You Should Bring

* A passion for delivering exceptional customer experiences

• Excellent communication and interpersonal skills
• Ability to navigate multiple technical systems, often at once
• Keen to learn and develop, with a willingness to take on new challenges
• Ability to work well under pressure, with high volumes of work
• Strong problem-solving skills, with the ability to think critically and creatively
• Experience working in a similar call-based/contact centre environment is preferable
• UK resident over the age of 18, with the right to work in the UK (arenaflex cannot offer sponsorship for this role)

What's in It for You

* Competitive salary of £23,500 (£25,750 if based in Greater London)

• Learning budget of £1,000 a year for books, training courses, and conferences to focus on your personal development
• All Monzo team members get share options as part of their package
• Flexible working hours, with the opportunity to work from home
• Access to a range of benefits, including a comprehensive health insurance plan, a generous pension scheme, and a range of employee discounts
• Opportunities for career growth and development, with a clear path for progression
• Collaborative and supportive work environment, with a focus on teamwork and collaboration

What Hours You'll Be Working

* 5 days per week for your first three weeks in training (Monday-Friday) between 09:00-17:30

• Remote working on an 'open availability' contract basis, with a repeating pattern of Monday to Sunday 6am-10pm, including bank holidays
• Guaranteed 2 full weekends off per rotation
• Flexibility to work in different areas of Customer Operations to meet business and customer needs

Equipment

* arenaflex will provide you with a Macbook laptop on your first day

• You'll need to own your own smartphone, which will be needed each time you log into our customer support system

Our Interview Process

* Application

• A 1-hour interview that will take place via video call (we interview on Wednesdays)
• Our average process takes around 3-4 weeks, but can take longer depending on demand

Equal Opportunity Statement

arenaflex is committed to creating an equitable environment for every team member to thrive. We believe in diversity and inclusion, and we're making sure we have lots of support for all of our people to grow at arenaflex. We're an equal opportunity employer, and all applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

How to Apply

If you're passionate about delivering exceptional customer experiences, have a strong work ethic, and are eager to learn and grow, we'd love to hear from you. Please submit your application, and we'll be in touch to discuss the next steps. Apply for this job